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Business Analyst
American Food & Vending
IT, Sales & Business Development
Liverpool, NY, USA
Posted on Jan 12, 2025
Pay: $90000 per year - $100000 per year
Summary: The IT Business Systems Analyst is responsible for the support, training, and administration of corporate applications, with a focus on Enterprise Service Management Systems, Microsoft 365 products, Dynamics GP, and Business Intelligence (BI) tools. There are two positions within this role, each specializing in different areas. These analysts will be subject matter experts (SMEs) for their respective applications and other corporate applications; providing leadership to users, making necessary updates to support business, IT, and corporate teams, and creating and delivering training on these applications.
Responsibilities
American Food & Vending began vending operations in Ithaca, NY, over eighty years ago and has become one of the largest privately held hospitality service partners in the United States.
As a family-owned boutique company, we have evolved into a dining and catering service provider. In 2012, the second and third family generations expanded the company nationally by adding our dining division, American Dining Creations. Today we provide service to guests in 24 states, over 50 cities, and employ more than 2,000 employees.
American Food & Vending and American Dining Creations strongly focus on service, technology, partnerships, and hospitality, which is evident in everything we do. Our national ranking as one of the Top 50 Contract Management Companies highlights our commitment to excellence.
We are a company of culinary enthusiasts. Our award-winning chefs are always exploring innovative, creative, and on-trend dining and refreshment solutions. As part of our combined services, we provide café dining, mobile ordering, catering, events, grab-and-go programs, vending and refreshment solutions, advanced micro markets, coffee services, pantry services, water filtration and purification.
We are committed to enhancing the guest experience and partnering with our communities to provide outstanding service, innovation, sustainability, and customization.
American Food & Vending Offers
Chat with Scout, our virtual hiring assistant to apply for this position right from your mobile device. Text JOB to 315-803-6049 to get started!
Summary: The IT Business Systems Analyst is responsible for the support, training, and administration of corporate applications, with a focus on Enterprise Service Management Systems, Microsoft 365 products, Dynamics GP, and Business Intelligence (BI) tools. There are two positions within this role, each specializing in different areas. These analysts will be subject matter experts (SMEs) for their respective applications and other corporate applications; providing leadership to users, making necessary updates to support business, IT, and corporate teams, and creating and delivering training on these applications.
Responsibilities
- Serve as the SME for the Microsoft 365 products and SharePoint.
- Provide advanced support for users, resolving complex issues and ensuring optimal application performance.
- Manage system configurations and settings to meet business needs.
- Work with stakeholders to gather and document requirements, goals and issues for enterprise systems.
- Lead and/or perform regular system maintenance, updates, and upgrades.
- Collaborate with IT and business teams to align application functionality with organizational goals.
- Develop and deliver comprehensive training programs for end-users and IT Support.
- Create user guides, documentation, and training materials to support application usage.
- Conduct training sessions, both in-person and virtually, to enhance user proficiency and adoption.
- Lead efforts to integrate and optimize corporate applications within the enterprise environment.
- Act as a liaison between IT, operational teams, and corporate teams to ensure cohesive application usage and strategy.
- Participate in project planning and execution related to corporate application initiatives.
- Provide strategic input and recommendations for application improvements and innovations.
- Monitor application performance and user feedback to identify areas for improvement.
- Implement changes and updates to enhance application functionality and user experience.
- Stay current with industry trends and advancements in enterprise applications and technology.
- 3+ years of experience in IT systems analysis, support, and administration.
- Expertise in Microsoft 365 products, Power Automate, Power Platform, SharePoint.
- Strong problem-solving skills and ability to troubleshoot complex issues.
- Excellent communication and training skills, with the ability to convey technical information to non-technical users.
- Proven ability to lead and collaborate with cross-functional teams.
- Experience with project management and process improvement methodologies is a plus.
- Deep understanding of the specific enterprise applications and related technologies.
- Ability to analyze complex problems and develop effective solutions.
- Strong verbal and written communication skills, with an emphasis on training and user support.
- Demonstrated leadership skills with the ability to influence and guide others.
- Ability to work effectively with all levels of the company from executive leadership to frontline operational employees.
American Food & Vending began vending operations in Ithaca, NY, over eighty years ago and has become one of the largest privately held hospitality service partners in the United States.
As a family-owned boutique company, we have evolved into a dining and catering service provider. In 2012, the second and third family generations expanded the company nationally by adding our dining division, American Dining Creations. Today we provide service to guests in 24 states, over 50 cities, and employ more than 2,000 employees.
American Food & Vending and American Dining Creations strongly focus on service, technology, partnerships, and hospitality, which is evident in everything we do. Our national ranking as one of the Top 50 Contract Management Companies highlights our commitment to excellence.
We are a company of culinary enthusiasts. Our award-winning chefs are always exploring innovative, creative, and on-trend dining and refreshment solutions. As part of our combined services, we provide café dining, mobile ordering, catering, events, grab-and-go programs, vending and refreshment solutions, advanced micro markets, coffee services, pantry services, water filtration and purification.
We are committed to enhancing the guest experience and partnering with our communities to provide outstanding service, innovation, sustainability, and customization.
American Food & Vending Offers
- Weekly Pay
- 401K with company match
- Employee Referral Bonus Program
- Employee Assistance Program
- Eligible employees offered Medical, Prescription, Dental, and Vision Plans
Chat with Scout, our virtual hiring assistant to apply for this position right from your mobile device. Text JOB to 315-803-6049 to get started!