Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About This Role:

The Service Contract & Warranty Administration professional will work as a liaison between our customers, both internal and external, and Warranty Administration. The established professional administers and provides for proper contract and warranty fulfillment; reviews estimates, advises customers on basic contractual rights, analyzes data, and develops simple bids and reports related to service contracts and product warranties. Examine our current processes for opportunities for improvement and streamlining.

Key Responsibilities:

Monitor, analyze, and identify solutions for three daily error reports containing model and part numbers that did not feed from PHDB to ServiceBench.
Review and update customer facing documents posted on HVAC partners. Identify and create new documentation where necessary.
Support both our internal and external audits
Provide training to both our internal and external customer base when requested
Support our customer base both internal and external though phone and email contact.
Responsible for analyzing and adjudicating warranty claims submitted through the aftermarket network above certain dollar thresholds

Required Qualifications:

High School Diploma or GED
3+ years prior warranty and customer service experience
1+ years of experience with the Microsoft Office Suite (Excel, PowerPoint, Word)

Preferred Qualifications:

Bachelor's degree preferred
5+ years of warranty experience
Demonstrated customer interfacing experience
Advanced PowerPoint experience
Strategic experience problem solving and handling multiple challenges simultaneously
Proactive approach to lead and guide on projects and issue resolution

RSRCAR

Pay Range:

$61,213 - $107,122 Annually

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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