Cayuga Centers is an accredited non-profit, human services agency dedicated to family support and preservation, trauma-informed care, and serving vulnerable populations with the most unique needs. Founded in 1852 in Auburn, NY, we have a long history of delivering high-quality and innovative services to individuals, children, youth and families. We have 22 offices across 8 states and serve over 17,000 individuals and families annually. Join us!

At Cayuga Centers, we embrace diversity, equity, inclusion, and belonging. We do this by taking a firm stance against hatred, inequality, bias, and injustice. We do this by providing our staff with the training, coaching, and resources necessary to grow and serve with cultural humility, acceptance, and understanding. We are responsive to the diverse needs of those we serve and staff, and are committed to ensuring that everyone feels respected, valued, and a sense of belonging.

Cayuga Centers is an equal opportunity employer and does not discriminate against any employee, prospective employee, or applicant based on race, color, creed, hair style/texture, religion, national origin, citizenship status, sex, sexual orientation, age, disability, military or veteran status, genetic information, or any other classification protected by applicable federal, state, and/or local laws.

About the Program and Case Manager Position:

Our Home Study and Post Release Services (HS/PRS) program is dedicated to making a significant impact on the lives of unaccompanied children (UC) aged 0- 17 ½. Referred through shelters or trusted foster care providers, these children rely on our continuous support throughout their journey from the Office of Refugee Resettlement (ORR) to their parents or sponsors. We can guide and empower these children and sponsors through an unfamiliar system, which makes a great difference.

One of the responsibilities of the Case Manager is to conduct home studies. These studies involve assessing the safety of the home and the suitability of the sponsor before the child is unified with them. This assessment ensures that the child will be placed in a secure and appropriate environment. The case manager will employ child welfare principles and best practices during this process to ensure the child's well-being.

Furthermore, the Case Manager's role extends beyond the initial placement. They also provide post-release services to assess the child and the sponsor's areas of need. This ensures that the child and the sponsor are doing well and are connected within the community. They act as advocates for the child, helping them navigate the unfamiliar system and connecting them with resources that meet their specific needs. This could include medical care, education, mental health services, and any other support required for their well-being. The Case Manager will continue to monitor the placement on an ongoing basis, ensuring that the child's safety and well-being are maintained.

How you get to use your skills as a Case Manager…

Ensure safety for all youth on caseload
Manage a high turnover caseload
Comply with agency and regulatory policies and procedures
Coordinate initial intake for each youth
Conduct home studies
Coordinator and handle an estimated caseload of 40 youth at any given time (HS and PRS cases)
Contact each child and sponsor within 24 hours of case assignment
Conduct safety screenings and mental health assessments
Coordinator, schedule, and confirm necessary services for each youth in their location
Communicate regularly with the youth and sponsor to address any needs and/or concerns
Ensure all assessments, reports, and team case notes are current in the hardcopy file and electronic file
Ensure each youth is enrolled and attending school
Respond to client emergencies within or outside work hours
Travel throughout the region, and potentially outside of the assigned region, to complete home studies and in-person case contacts. Case Managers may be required to travel up to 3 hours for home visits in their personal vehicle

Required Experience as a Case Manager:

Bachelor's degree in a relevant behavioral/social science field required
Experience conducing home studies according to state requirements - required
Strong professional writing, particularly for assessment reports - required
Knowledge of local community social services - required
Experience working with immigrant populations - required
One to three years of progressive experience in case management - preferred
Child welfare experience and professional licensure - strongly preferred
Ability to work in a fast-paced environment
Strong skills in Microsoft Office
Ability to work well with people from many cultures, non-English speakers, and LGBTQ children
Bilingual - English/Spanish required. All agency documents and records are in English, therefore English writing proficiency is required. The position itself requires Spanish speaking, writing, and reading proficiency
Valid driver's license in a state located within the assigned region and personal, reliable vehicle to conduct home visits - required
Ability to travel extensively, both via ground and air - required
Reliable vehicle required to travel to clients locations up to 2.5 hours away

Physical Requirements of a Case Manager:

Computer work requires sitting at a desk for long periods of time
Must be able to lift up to 30 pounds
Time driving and/or taking public transportation to conduct client and family services

Schedule: Exempt

Regular hours entail Monday-Friday 9am-5pm, business hours. Must be flexible to meet program needs
Must be available to work afternoons, evenings, and weekends - required

Why Cayuga Centers?

Certified Great Place to Work ®
Council on Accreditation (COA) Accredited
Implement best practices and evidence-based interventions
Committed to employee professional development and advancement
We embrace change, innovation and opportunities
Our diverse workforce acts and leads with human sensitivity and respect
Large and growing national footprint

Benefits:

120 hours of vacation time; 12 Sick Days per year
10 Holidays, 3 Personal Days, Medical Appointment Time
Medical, dental, and vision insurance
Pet and Legal insurance
Employee Assistance Program
FSA, Transit, and Parking savings accounts
Supplemental life insurance, critical illness, enhanced short-term disability benefits
401(k) match
Corporate Discounts Program
Sick Leave Pool
Identity Protection

Apply now

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