Cayuga Centers is an accredited non-profit, human services agency dedicated to family support and preservation, trauma-informed care, and serving vulnerable populations with the most unique needs. Founded in 1852 in Auburn, NY, we have a long history of delivering high-quality and innovative services to individuals, children, youth, and families. We have 22 offices across 8 states and serve over 17,000 individuals and families annually. Join us!

At Cayuga Centers, we embrace diversity, equity, inclusion, and belonging. We do this by taking a firm stance against hatred, inequality, bias, and injustice. We do this by providing our staff with the training, coaching, and resources necessary to grow and serve with cultural humility, acceptance, and understanding. We are responsive to the diverse needs of those we serve and staff, and are committed to ensuring that everyone feels respected, valued, and a sense of belonging.

Cayuga Centers is an equal opportunity employer and does not discriminate against any employee, prospective employee, or applicant based on race, color, creed, hair style/texture, religion, national origin, citizenship status, sex, sexual orientation, age, disability, military or veteran status, genetic information, or any other classification protected by applicable federal, state, and/or local laws.

About the Program and the Case Aide position:

Our Home Study and Post Release Services (HS/PRS) program is dedicated to making a significant impact on the lives of unaccompanied children aged 0 - 17 1/2. Referred through shelters or trust foster care providers, these children rely on our continuous support throughout their journey from the Office of Refugee Resettlement (ORR) to their parents or sponsors. We can guide and empower these children and sponsors through an unfamiliar system, which makes a great difference.

Under the supervision of the Direct of Support, the Case Aide will provide support to the children in the program by expanding the range of community resources to meet their needs. Success in this role includes flexibility and the understanding that day-to-day activities may change and this individual must be open and available to assist in any way needed to support the children in the program.

How you get to use your skills as a Case Aide…

Research community resources for the children and sponsors in the program
Create a physical and digital library that contains resources per state
Create guides and checklists to help families navigate and track resources that have been provided to families
Distribute and track donations
Travel to meet with donor and pick up donations as needed
Assist with sending sponsors resources, information, and other important documents (safety guidelines, nutrition information, activities for the children, etc)
Audit and create electronic folders for children
Help with creating case reports
Complete Case Information Sheets
Schedule interpreter services as needed
Assist with travel arrangements and cancellations when needed
Create and send correspondence
Check each region's roster data and UC Portal daily and ensure it is accurate. Alert the regional director or assigned case manager of upcoming closure dates
Assist with coverage of other regions as needed

Required Experience of a Case Aide:

High School Diploma required; Associate's degree preferred
1-year experience working with families and children required
Ability to communicate effectively: orally and in writing
Strong skills in Microsoft Office required
Bilingual in English/Spanish required
Valid driver's license in a state location within the assigned region - required
General knowledge of government programs and other community resources
Ability to manage workload, organize, and coordinator job activities, maintain accurate and organized records, and meet dealines
Ability to maintain confidentiality

Physical Requirements of a Case Aide:

Word processing: Including responding to emails, composing letters, completing computerized documentation, transcribing minutes for meetings, ect.: This involves sitting at a computer for several hours
Sit in and/or drive a vehicle up to several hours
Completing paperwork such as copying, scanning, and faxing documentation
Must be able to lift up to 50lbs

Schedule: Non-Exempt

Regular hours entail Monday-Friday, 9am - 5pm
Must be flexible to meet program needs
Must be available to work afternoons, evenings, and weekends

Why Cayuga Centers?

Certified Great Place to Work ®
Council on Accreditation (COA) Accredited
Implement best practices and evidence-based interventions
Committed to employee professional development and advancement
We embrace change, innovation and opportunities
Our diverse workforce acts and leads with human sensitivity and respect
Large and growing national footprint

Benefits:

80 hours of vacation time; 12 Sick Days per year
10 Holidays, 3 Personal Days, Medical Appointment Time
Medical, dental, and vision insurance
Pet and Legal insurance
Employee Assistance Program
FSA, Transit, and Parking savings accounts
Supplemental life insurance, critical illness, enhanced short-term disability benefits
401(k) match
Corporate Discounts Program
Sick Leave Pool
Identity Protection

Apply now

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