| | | Category: | Administrative Professional Group | | Subscribe: | New Job Alerts
RSS Job Feed | | Department: | Information Technology | | Locations: | Auburn, NY | | Posted: | Sep 8, 2025 | | Closes: | Open Until Filled | | Type: | Full-Time | | Salary Type: | Annually | | Salary Range: | $53,142.00 - $64,225.00 | | Position ID: | 192597 | | Share | About Cayuga Community College:
Cayuga Community College, a unit of the State University of New York with locations in the cities of Auburn and Fulton, is a two-year community college sponsored by Cayuga County. Committed to being the community college for both Cayuga and Oswego counties, the College offers transfer and career-oriented curricula on a degree and certificate basis through day, evening, online, and summer sessions. For groups such as high school students, government agencies, retirees, and industrial, business and professional personnel, the College also offers credit and credit-free specialized instruction according to need and interest.
Cayuga Community College is a supportive and inclusive institution where students are encouraged to grow, discover their highest potential, and advance their educational and professional goals. We are committed to student success and providing accessible learning opportunities that lead to valuable career and transfer pathways.
Job Description:
DEPARTMENT: Information Technology
APPOINTMENT: 12 Months (Administrative/Professional, Grade 5)
REPORTS TO: Director of IT Projects GENERAL FUNCTIONS:
Under the direction of the Director of IT Projects, the Banner Support Specialist is primarily responsible for developing, implementing, and maintaining the College's Banner enterprise system and other related systems. This position coordinates system configuration and maintenance in collaboration with the rest of the Banner team and functional areas and serves as the first line of contact for functional area troubleshooting. Works closely with SUNY and Ellucian support. May require some after hours or weekend hours during major upgrades or emergency situations.
1. Manage Banner database, including user creation, role management, and security management.
2. Manage third-party applications that are tied to or integrated with Banner/oracle database.
3. Coordinate with SUNY for installs and patch updates, as well as custom object installs for third-party integrations with Banner.
4. Act as a single point of contact through which all Banner-related technical problems are routed and provide technical assistance to users, where appropriate.
5. Monitor Ellucian updates for functional area changes and corrections and patches.
6. Serve as liaison to Banner-related vendor support on difficult technical issues.
7. Create custom applications and processes to support functional areas and general functionality of Banner.
8. Create user-focused and IT-focused documentation and training for College-specific custom applications and processes.
9. Works closely with Webmaster to create and maintain Banner functionality that supports web applications and website.
10. Other related duties as assigned.
Requirements:
- Associates degree in Computer Science or related field and at least three years programming and analytical experience supporting computing users in a networked environment OR a Bachelor's degree in Computer Science or related field.
- Experience with Ellucian Banner products preferred.
- Experience in Windows and Linux or UNIX operating systems preferred.
- Application development experience using SQL, PL/SQL, C, Perl, HTML, Java, or similar programming languages.
- Understanding of the security issues involved in maintaining and safeguarding institutional data.
- Excellent writing and communication skills, research and problem-solving abilities.
- Demonstrated organizational and interpersonal skills with a strong customer service orientation and the ability to work with a diverse group of people in a collegiate environment.
- Demonstrated ability to work calmly and reasonably in a demanding work environment subject to a variety of pressures and constraints.
Application Instructions:
To be considered for this position, please submit resume and cover letter at the time of application.
A professional reference check will be required prior to a formal offer of employment. Finalists will be notified and references will be requested at that time in the process through a separate online platform. Cayuga Community College requires three professional references, at least one of which must be a current or former supervisor.
Review of applications will begin immediately and continue until the position is filled. Salary will commensurate with credentials and relevant experience unless an exact amount is listed.
Offers are contingent upon the completion of a background check.
Applicants must be currently authorized to work in the United States for any employer. Cayuga Community College is unable to sponsor or take over sponsorship of an employment Visa at this time. |
