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Commissioner of Water

City of Syracuse

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Syracuse, NY, USA

Posted on Jul 4, 2024

Software Implementation Specialist

City of Syracuse

3.5 out of 5

City of Syracuse in Syracuse, NY 13202

$65,000 - $70,000 a year - Full-time

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Job details

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Pay

$65,000 - $70,000 a year

Job type

Full-time

Shift and schedule

8 hour shift
Day shift
Monday to Friday

Location

City of Syracuse in Syracuse, NY 13202

Benefits
Pulled from the full job description

Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave

Full job description

The City of Syracuse’s Office of Analytics, Performance, and Innovation (API)’s Division of
Digital Services aims to empower city residents with innovative solutions that enrich their daily lives. The Digital Services division facilitates digital change and transformation within the City of Syracuse. We design and deliver digital experiences for our customers and constituents, enabling modern and accessible city services.

This Software Implementation Specialist will use their technical and product knowledge to
plan, monitor, and facilitate software implementations in collaboration with different
departments within the City. They will ensure a smooth software implementation from start through completion. To ensure this happens, they will communicate with internal stakeholders, collect business requirements, act as a liaison between the Business and external vendors, help define project objectives, and maintain project documentation.
The ideal candidate will demonstrate strong project management skills through the proactive management of individual project responsibilities and workload to ensure objectives, milestones, and timelines are met efficiently and effectively.

TYPICAL WORK ACTIVITIES

-Creation and documentation of project activities, including meeting minutes, status reports, and other client communications and project administration.
-Support the planning and execution of project engagements, collaborate with functional and cross-functional teams to meet project timelines, establish and alignment with stakeholders on the delivery of scope, timeline, status, and communication. Proactively identify project risk, issues, actions and escalate until resolution.
-Identify and manage organizational impacts that may arise during a project and/or program
-Determine appropriate change mitigations to ensure end-to-end business continuity.
-Evaluate and make recommendations for software purchase.
-Create project plans for migration of technology services that include prioritization and
timelines for each project.
-Author requirements and training documentation for software conversions, execute
training where required.
-Proactively gather information to understand business owner needs.
-Project manage software implementations and upgrades from end-to-end.
-Effectively collaborate and communicate with diverse internal and external stakeholders.
-Use data, insights, and product specific knowledge to inform conclusions and support
decision making.
-Other duties as assigned.

FULL PERFORMANCE KNOWLEDGES SKILLS ABILITIES AND PERSONAL
CHARACTERISTICS

Demonstrated Project Management expertise related to software implementation, validation, and testing.
Understands Change Management best practices.
Proficient in business analysis competencies.
Strong interpersonal communication skills.
Working knowledge of the current principles and accepted practices of office management and public administration.
Must be able to quickly adapt to changing priorities to achieve goals and targets.
Drives a positive, collaborative, and professional team culture through words, attitude,
Ability to establish and maintain an effective working relationship with a variety of
Knowledge of managing detailed compliance requirements.
Thorough knowledge of domain expertise and change management and accompanying methodologies.
Working knowledge of writing RFPs and executing contracts with vendors.
Ability to work well with others.
Good knowledge of the use and operation of personal computers, mobile devices and related peripheral equipment.
Working knowledge of office terminology and procedures.
Ability to adapt purchased software to existing applications.
Ability to follow oral and written instructions.
Ability to plan and schedule virtual and in person training activities.
Ability to instruct others in the use and adaptability of personal computers/mobile

MINIMUM QUALIFICATIONS

Must be a resident of the City of Syracuse or be willing to establish residency.

-Graduation from a regionally accredited or New York State registered college or university with a baccalaureate degree or higher; and
-Two (2) years of professional-level experience in work experience in public administration, business administration, or computer science of which one (1) year of work experience, or its part-time equivalent, in managing software implementation and PMP or similar project management certification.

The Affirmative Action Policy of the City of Syracuse is to provide equal employment opportunity for all individuals regardless of race, color, sex, religion, creed, age (18 and over), marital status, national origin, disability, veteran status, gender identity or gender expression, sexual or affectional preference or orientation, or any other classified group within the protected class. If you have a disability for which you wish special accommodation to be made, contact the Department of Personnel at One Park Place, 300 S. State St., 7th FL at 315-448-8780 or Personnel@syr.gov.

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance

Schedule:

8 hour shift
Day shift
Monday to Friday

Work Location: In person

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