Companies you'll love to work for
Search Central New York jobs and find the career you were made for
Assistant Dean of Students for Student Support & Advocacy Service (Case Manager)
Cornell University
This job is no longer accepting applications
See open jobs at Cornell University.See open jobs similar to "Assistant Dean of Students for Student Support & Advocacy Service (Case Manager)" This is CNY.Customer Service
Ithaca, NY, USA
Posted 6+ months ago
Student and Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic, and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters, including public service, health, wellness, social justice, residential living, food services, sports, recreation, career services, and student activities and organizations, including sorority and fraternity life. We provide support and services to roughly 25,000 undergraduate, graduate, and professional students on multiple campuses in the U.S. and abroad.
The Office of the Dean of Students (DOS) cultivates the holistic growth and development of students through advocacy, empowerment, and education. We enhance the student experience by offering comprehensive support and resources, providing co-curricular opportunities, and fostering a sense of belonging.
The Office of Student Support & Advocacy Services assists students in navigating difficult life events and crisis situations that impact their ability to be successful. We utilize a student-centered and individualized approach to support and empower students. The office serves as the central point of contact for students, families, and community members and collaborates with campus partners to holistically support students.
The Office of the Dean of Students (DOS) cultivates the holistic growth and development of students through advocacy, empowerment, and education. We enhance the student experience by offering comprehensive support and resources, providing co-curricular opportunities, and fostering a sense of belonging.
The Office of Student Support & Advocacy Services assists students in navigating difficult life events and crisis situations that impact their ability to be successful. We utilize a student-centered and individualized approach to support and empower students. The office serves as the central point of contact for students, families, and community members and collaborates with campus partners to holistically support students.
The Assistant Dean of Students for Student Support & Advocacy Services (SSAS) reports to the Associate Dean of Students for SSAS and serves as a member of the office’s extended leadership team, supporting the collaborative development, management, and evaluation of SSAS in the Division of Student and Campus Life on Cornell University’s campus of 24,000 students. This position serves primarily as a case manager and facilitates non-clinical interactions with students in distress and/or navigating crisis situations through trauma-informed care and identity-conscious support, including managing an individual caseload of students, crisis follow-up, and supporting the university-wide behavioral intervention team (CARE Team) in the absence of senior SSAS staff. This position also participates in campus-wide educational and training efforts, departmental operations, projects, and committees.
Additionally, the Assistant Dean serves in an Administrator On-Call rotation and responds to crisis-related situations after-hours, including navigating high-level issues of physical and psychological safety.
This position is an in-person role but can work remotely for (3) months to support relocation needs.
This position is not eligible for visa sponsorship.
Success Factors:
- Demonstrated success in implementing case management and crisis response efforts grounded in trauma-informed care, and identity-conscious support.
- A commitment to working collaboratively in a student-centered environment committed to the important values of shared governance, with enthusiasm for supporting a student body that is broadly diverse with regard to gender, race, ethnicity, national origin, socioeconomic status, sexual orientation, gender identity, religion, and (dis)ability, among other factors.
- An ability to build relationships and maintain trust, assess and balance the needs of various stakeholders, and identify and advocate for achievable solutions.
- Exceptional interpersonal, communication, planning, reasoning, organizational, and project management skills, with an ability to multi-task in a fast-paced, high-volume environment.
Required Qualifications:
- Master’s degree and a minimum of three (3) to five (5) years of professional experience in Student Affairs, Higher Education, Counseling, Social Work, or a closely related field with two (2) years of experience working in college student support and advocacy services.
- Applied knowledge of student development theory and student affairs trends related to student support and advocacy services in higher education.
- Demonstrated experience working with college student case management processes, including intake and triage, tailored care plans, resource referrals, and trauma-informed care.
- Experience working with crisis response processes, including serving on-call, responding to crisis situations, and participating in training initiatives.
- Experience building collaborative partnerships with faculty, administrators, students, parents/families, community partners, and alumni.
- Familiarity with higher education legal issues, including Clery, FERPA, and HIPAA.
- Ability to serve on-call and respond to crisis situations according to organizational protocol, including evening and weekend work as required.
Preferred Qualifications:
- Advanced degree in a related field and/or clinical experience.
- Experience working with a Behavioral Intervention Team/CARE Team.
- Familiarity with campus-wide educational efforts focused on student support and advocacy services, supporting students in distress, and managing difficult situations.
- Experience with case management software systems.
Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.
University Job Title:
Coord Program IIIJob Family:
Student ServicesLevel:
GPay Rate Type:
SalaryPay Range:
$75,528.00 - $92,312.00Remote Option Availability:
Fully OnsiteCompany:
EndowedContact Name:
Shallena CunninghamJob Titles and Pay Ranges:
Non-Union Positions
Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experience
Education level to the extent education is relevant to the position
Unique applicable skills
Academic Discipline (faculty pay ranges reflects 9-month annual salary)
To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.
Union Positions
The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.
Current Employees:
If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.
Online Submission Guidelines:
Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.
Employment Assistance:
Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also
Notice to Applicants:
Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.
EEO Statement:
Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.
Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.
2024-01-04