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eCornell Program Facilitation Manager, STEM Programs (Remote)
Cornell University
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Posted 6+ months ago
Rewards and Benefits
The successful applicant may perform this role remotely anywhere within the United States.
Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.
Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards.
Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program
This position is eligible for the eCornell Enterprise Program’s incentive program
Department
As Cornell University’s online learning unit, eCornell delivers online professional certificate courses to individuals and organizations around the world. Courses are personally developed by Cornell faculty with expertise in a wide range of topics, including data analytics, management, marketing, human resources, leadership, and STEM. Students learn in an interactive, small cohort format to gain skills they can immediately apply in their organizations, while earning a professional certificate from Cornell University. eCornell has offered online learning courses and certificate programs for 15 years to over 130,000 students at more than 2,000 companies.
The Opportunity:
The Program Facilitation Manager, STEM Programs is an instrumental role in the growth and maturation of eCornell’s online learning experience. This person will serve a multifaceted function involving governance for the facilitation of eCornell's large body of expert-led programs. The focus of the role will be on heading the growth and professionalization of eCornell’s facilitators in these program areas of the eCornell product portfolio. This role also contributes to the improvement of eCornell educational products prior to launch through consultative collaboration with eCornell’s Instructional Design and Product Management teams. The Program Facilitation Manager will also facilitate a few courses periodically not only to continue to have direct experience with this activity, but also to provide capacity, experience, and effective coaching of facilitators within the Program Facilitation Manager’s team.
The person filling this position must be credible in the subject matter, but also an effective guide with a natural predisposition for driving the effectiveness of others. This person will have a broad awareness of leadership development, operational excellence, and the online learning landscape, which will enable them to aid in the development, guidance, and maintenance of online learning programs.
What you will do:
In collaboration with the Director of Program Facilitation and appropriate others, identify, recruit, vet, and make the hiring decisions for well-qualified experts to serve course facilitators (live and asynchronous) and program SMEs, within the appropriate program areas.
Oversee facilitators in the pool associated with the program areas.
Provide input on monthly course facilitation and other monthly assignments.
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Collaborate with Instructional Technologies, Instructional Design, and Product teams to support the launch of new products and ensure continuous improvement of eCornell’s learning products. This may include, but not be limited to,
Identifying subject matter experts within the program area to support the development processes.
Reviewing new courses prior to release from the course facilitator and from the student experience stand-point.
Providing consultative guidance on design and process improvements that ensure higher student success and satisfaction in eCornell products.
Facilitate 1 to 2 course sections/month for Certificates within the program areas.
Act as a clearinghouse for any issues related to relevant Certificates, reviewing and submitting maintenance tickets, as appropriate.
Onboard, train, coach, and support course facilitators within the program area.
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Implement and execute appropriate performance management systems for Course Facilitators within the program area.
This will include reviewing all appropriate performance data and conducting periodic check-ins with facilitators to ensure improving quality.
This may include, after exhausting appropriate other measures, recommending the termination of employment for some facilitators who are failing to achieve minimum documented quality thresholds.
Lead and contribute to initiatives to the design, improvement, and execution of relevant operational processes, systems, and policies.
Attend, participate in, and facilitate meetings as appropriate, both in-person and virtual.
Work with the Director of Program Delivery and the other Program Facilitation Managers to formulate methodologies for building an effective community of practice among all course facilitators.
Demonstrate knowledge of, and carefully follow, all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, FERPA and Cornell policies and procedures.
Effectively communicate by email, telephone and virtual meetings with students, instructors, supervisors, and/or other eCornell personnel, as needed.
What You Will Need:
Graduate degree in relevant field(s) and 10+ years of relevant professional experience, including experience managing others, or equivalent combination of education and experience.Knowledge, Skills, and Abilities
Excited by learning new technologies, systems thinking, problem solving, and overcoming obstacles.
Superior leadership, interpersonal, and communication skills.
Adept at motivating and engaging team members and leading by example.
Expert-level cross-functional team collaboration capabilities.
Demonstrated capability to enable others to deliver quality customer service, leading to high student satisfaction.
Utilizes a variety of methods and media to deliver results—whether for other facilitators, students, or colleagues.
Utilizes innovative critical thinking and problem solving skills.
Thinks and works independently and as a part of a team to solve complex problems and remove barriers to success for groups and/or individuals.
Utilizes data and other forms of evidence to inform decision making.
Demonstrates resilience and a strong work ethic.
Supports a learner-centered service approach for adult learners.
Prioritizes and organizes high volumes of work, ensuring attention to detail.
Establish credibility with peers in the field.
Applies experience in instruction, coaching, or other relevant educational activities.
Preferred Qualifications:
Substantial applied expertise in online teaching and learning technologies and techniques.
Appropriate additional industry certifications in alignment with degree and field of expertise.
15+ years of applied leadership and management.
**No VISA sponsorship is available for this position.**
Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.
University Job Title:
Mgr ProgramJob Family:
Student ServicesLevel:
GPay Rate Type:
SalaryPay Range:
$91,228.00 - $111,500.00Remote Option Availability:
RemoteCompany:
Contact Name:
Freddie SalleyJob Titles and Pay Ranges:
Non-Union Positions
Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experience
Education level to the extent education is relevant to the position
Unique applicable skills
Academic Discipline (faculty pay ranges reflects 9-month annual salary)
To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.
Union Positions
The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.
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EEO Statement:
Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.
Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.
2024-07-12