The Cornell University College of Veterinary Medicine (CVM) seeks a Client Experience and Operations Coordinator for the Equine and Nemo Farm Animal Hospital. This position's focus is to coordinate the care of clients and their animals in a happy, welcoming, friendly, and efficient manner, influencing clients to return and recommend us to others. As the first face and voice to clients and referring veterinarians, this individual will promote the veterinary teaching hospital’s missions of providing comprehensive and compassionate care to animals while training future veterinarians and specialists.

The job responsibilities include, but are not limited to:

Guide the ENFAH Client Service team to deliver professional, efficient, and exceptional service consistently, both in person and over the phone.
Schedule the flow of clients and their animals through the hospital, maximizing the productivity of the veterinary medical teams while meeting the client's needs.
Establish firsthand knowledge of our veterinary services and act as a bridge between the clients and referring veterinarians and the clinical services.
Facilitate the hospital visit from start to finish ensuring the client is comfortable and cared for and the referring veterinarian is informed.

Required Qualifications

Associate’s degree and 2 to 4 years relevant experience or equivalent combination.
Ability to identify, analyze and solve problems, translating them into practical solutions.
Professional and outgoing demeanor to develop positive and trusting relationships.
Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.
Experience with managing daily client service operations and mid-level projects from initiation to implementation.
Strong organizational skills and demonstrated ability to manage competing priorities and deadlines.
Proficiency and experience with various computer programs and ability to learn new technologies as they are implemented/
Demonstrated ability to handle sensitive, confidential information with tact and discretion.

Preferred Qualifications

Degree in human medical/veterinary/animal husbandry/equine science or related field preferred.
Familiarity with medical knowledge to appropriately triage client phone calls

Important Details about the Position

This is an onsite position located in Ithaca, NY.
We are unable to provide Visa sponsorship, now or in the future, for this position.
Relocation assistance will not be provided for this position.

While the regular business hours are 8:00 am to 5:00 pm, the specific schedule may change to meet the needs of the business, requiring employees to work early mornings, evenings, weekends and University holidays and scheduled breaks.

The Following Documents are Required to be Submitted with your Application

Resume
Cover Letter

What We Offer:

Great benefits! Cornell receives national recognition, as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.

3 weeks of paid vacation
13 additional holiday days with generous holiday pay if you work on those days

An award-winning employer provided benefits program
- Comprehensive health care options
- Access to wellness programs
- Employee discounts with local and national retail brands
- Generous retirement contributions
- Impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, Tuition Aid for external education, and Cornell Children's Tuition Assistance program
Follow this link for more information: https://hr.cornell.edu/understand-your-benefits

Employees are expected to meet all of the Cornell University Staff Skills for Success, which are essential for individual and organizational success.

Who We Are:

The Cornell University Equine and Nemo Farm Animal Hospital offers state-of-the-art patient care for horses and farm animals. Our board-certified specialists, dedicated and skilled residents, licensed veterinary technicians, and supervised students work together to provide the best available emergency care, diagnostic procedures, treatment, and hospitalization for equine and farm animals patients. We are open around-the-clock every day of the year for emergency and critical care cases, including neonatal intensive care and high-risk pregnancies. Routine and specialized health care services are readily available. Services are supported by up-to-date diagnostic procedures, including body ultrasound; endoscopy of the respiratory system, stomach, and bladder; and high-resolution radiography, CT scan and MRI techniques; and full surgical suites.

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

University Job Title:

Administrative Asst IV

Job Family:

Administration

Level:

D

Pay Rate Type:

Hourly

Pay Range:

$25.52 - $29.66

Remote Option Availability:

Onsite

Company:

Contract College

Contact Name:

Soubhagya Chattopadhyay

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

Prior relevant work or industry experience
Education level to the extent education is relevant to the position
Unique applicable skills
Academic Discipline (faculty pay ranges reflects 9-month annual salary)

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.

Current Employees:

If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.

Online Submission Guidelines:

Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.

Employment Assistance:

For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu.

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at equity@cornell.edu.

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing mycareer@cornell.edu.

Notice to Applicants:

Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:

Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.

2024-07-29

This job is no longer accepting applications

See open jobs at Cornell University.See open jobs similar to "Client Experience and Operations Coordinator - ENFAH" This is CNY.

See more open positions at Cornell University

Privacy policy Cookie policy