Cornell University, unique among peers, is the federal land-grant institution of New York State, a private endowed university, and a member of the Ivy League. Information technologies (IT) is a strategic enabler for many functions at Cornell. Staff working in IT are found in most colleges and units across Cornell. We are comprised of many organizations, but we work as one. By being where Cornell faculty, staff, and students are, we are better able to offer support—whether needed at your desktop or to solve a major business, academic or research objective—to everyone at Cornell. Check out this link to find out more about IT@Cornell. The Strategy and Innovation team supports the office of the Vice President and Chief Global Information Officer (CGIO) and Ithaca campus CIO in the development and execution of technology strategy.

The Opportunity

The Assistant Director of IT Change Management is responsible for people change management planning and readiness activities across a variety of IT projects and initiatives within the university. Reporting to the IT Director of Digital Innovation & Strategy with dotted lines to communications leads on the Ithaca campus and Weill Cornell Medicine, the Assistant Director of IT Change Management is a champion of change management and the culture of learning. They play a pivotal role in the successful, timely adoption and utilization of strategic changes introduced by large, complex IT programs to help realize short- and long-term benefits across the organization.

The initial focus of this role is a multi-year ERP and CRM modernization program that encompasses Cornell’s five, multi-locational, campuses with complex, decentralized and versatile operating models. The Assistant Director of IT Change Management works closely with multiple project teams, senior leaders, faculty, staff, and other stakeholders to ensure sound understanding of diverse user interests, varying micro cultures, and development of effective change networks and strategies leading to seamless adoption and effective use of the new systems and processes. They have a strong focus on the people side of change, helping to prepare, support, and enable individuals to transition to new processes, systems, and roles including identifying and addressing the impacts on job roles, organizational structures, and business processes.

The Assistant Director of IT Change Management cultivates a culture of change management for technology services and associated processes and serves as a resource for individuals seeking to develop or improve their skills in IT change management.

The Assistant Director of IT Change Management is a holistic thinker and an empathic leader with a strong background in change management methodologies, excellent communication skills, and the ability to influence and engage stakeholders and teams at all levels. As a critical partner in program leadership, the individual works closely with project managers, business analysts, communication leads, other IT and business leaders to support service delivery-related readiness activities for organizations and departments that will be impacted. They ensure key IT initiatives are successfully executed and implemented to drive higher stakeholder engagement, faster adoption/buy-in and proficiency, and comfort with the new change whether it be a new business process or policy, or new/upgraded technology platform or application.

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

What We Need

Required Qualifications:

Bachelor's degree. Equivalent combination of education and experience can be considered if a degree is in progress.
Seven (7)+ years of experience in organizational change management with a strong understanding of change management principles, methodologies, and tools and a proven track record of successful change initiatives.
Proven ability to successfully manage, influence and drive consensus, compromise and commonality across diverse stakeholders, including C-level executives.
Experience with large-scale organizational change efforts, IT implementations, digital transformations, enterprise software implementations.
Ability to build trust and relationships quickly, successfully navigating across constituents whose needs or priorities may diverge or contradict one another, across a mix of onsite, hybrid and remote teams, in complex, decentralized multi-locational organizations (or comparable).
Strong analytical and creative problem-solving abilities, with a keen eye for detail and a proactive approach to identifying and addressing issues, independently and collaboratively.
Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and concisely.
Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
Experience accommodating and adapting to diverse learning styles and needs.

* This is a two-year (2) term position, with funding for a minimum of two (2) years and up to five (5) years, contingent on funding availability and performance.

*A cover letter and resume are required for further consideration for this position.

*No Visa Sponsorship is available for this position.

If you have all those things, great! We have a few more things that we would prefer you to have, but it’s ok if you don’t.

Preferred Qualifications:

Master's degree.
Certification in change management (Prosci or equivalent).
Experience in higher education or healthcare IT.
Experience with adoption of ERP, CRM, and HR systems.
Experience in technology adoption, global organizational change, and digital workplace initiatives.
Project Management Professional certification.

What We Offer

Rewards and Benefits

This position is eligible for a hybrid work arrangement. Employees typically perform this role remotely two (2) days per week and on-campus three (3) days per week. The university reserves the right to modify, suspend, revoke or terminate the hybrid work arrangement at any time.
Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.
Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards.
Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

University Job Title:

Consultant/Advisor Lead

Job Family:

Information Technology

Level:

H

Pay Rate Type:

Salary

Pay Range:

$117,730.00 - $143,893.00

Remote Option Availability:

Hybrid

Company:

Endowed

Contact Name:

Maria Avila

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

Prior relevant work or industry experience
Education level to the extent education is relevant to the position
Unique applicable skills
Academic Discipline

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.

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EEO Statement:

Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.

2024-09-18

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