Student and Campus Life (SCL) at Cornell supports the personal, academic, and individual growth of students through a variety of services. The division consists of student affairs experts who address key aspects of student life, including health, wellness, public service, social justice, residential living, recreation, and student organizations. SCL serves approximately 25,000 undergraduate, graduate, and professional students across multiple U.S. and international campuses.

About Cornell Recreational Services

Cornell Recreational Services provides a range of fitness, wellness, sports, and recreational activities for students, staff, faculty, retirees, and their spouses/partners. The programs are designed to promote a healthy and holistic lifestyle across the campus community. Cornell Fitness Centers manage five fitness facilities and offer over 50 group fitness classes weekly, collaborating with various campus departments to support the university's fitness and wellness needs.

The Opportunity

The Administrative Assistant for the Cornell Fitness Centers offers key administrative support and serves as the main point of contact for all customers, including parents, alumni, students, and professional staff. This role primarily focuses on managing inquiries and communications related to CFC memberships.

Key Responsibilities

Office Coordination:

Serve as the first point of contact for customers via phone, email, and in-person.
Receive and disperse packages and deliveries related to CFC business.
Process payments for copy orders, office supplies, and miscellaneous purchases.
Assist members and customers with concerns and requests regarding memberships.
Collaborate with campus partners to address operational challenges (e.g., Financial Aid, student employment).
Provide administrative support to CFC professional staff, including submitting facility and IT tickets.
Secure meeting rooms for various events.

Membership Support:

Coordinate student membership sales and reset RecTrac accounts as needed.
Order new membership forms each semester and prepare receipts for various purchases.
Manage summer membership sales and serve as the primary contact for summer programs.
Prepare daily sales receipts for deposit and maintain PCI compliance for the credit card machine.
Process billing for qualified RA Membership sales in coordination with Residential Life and Housing.

Social Media Support:

Assist with managing social media accounts and review posted content.
Collaborate with staff to create social media posts.

Student Appointment Support:

Serve as a Workday initiator for part-time student employees and provide backup hiring support.
Act as the contact person for student employees regarding time clock and payroll inquiries.
Track student employee appointments in Workday, including federal work-study and traditional appointments.

Other Responsibilities:

Participate in projects and committees as needed, occasionally taking on work above or below the current classification.

What We Need

A resume and cover letter are required for further consideration.

High school diploma with 2-4 years of experience in an office setting, or an equivalent combination of education and experience.
Familiarity with Microsoft Office Suite, record keeping, filing, and report writing.
Experience in answering phones, managing public inquiries, and providing effective customer service.
Strong computer skills, including proficiency in Excel, MS Word, database management, and various software programs.
Payment handling experience, including managing revenue reports, transactions with credit cards and checks, and operating a credit card machine.
Demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
Experience working directly with individuals from diverse racial, ethnic, and socioeconomic backgrounds.
Experience with diversity, equity, inclusion, and wellbeing programs.
Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.

If you have all those things, great! We have a few more things that we would prefer you to have, but it’s ok if you don’t.

Experience working in a fast-paced office environment.
Experience as an office manager with responsibilities including payroll, accounts receivable, and/or financial oversight.
Working knowledge of Cornell University systems, including client management software, Outlook, MS Office, Google Suite, Workday, Bursar accounts, or other computer payroll systems.
Experience in a campus recreation, fitness center, or fitness club setting, facilitating membership sales.
Experience working with young adults in a collegiate setting.
Experience with human resources duties, including verification of hiring paperwork, interviewing, training, and payroll.

Success Factors

A proactive and organized professional who excels in multitasking, maintains a positive demeanor, and demonstrates outstanding customer service.
Skilled in juggling various priorities and responsibilities in a fast-paced setting.
Strong written and verbal communication abilities, with a talent for fostering collaboration and constructive dialogue.
Proficient in handling sensitive information with discretion.
Capable of managing intricate tasks that demand meticulous attention to detail and adherence to strict deadlines.

This is a full-time (39 hours/week) endowed position that is based in Ithaca, NY and fully on-site. Work hours are 8:30am to 5pm Monday through Friday.

Rewards and Benefits

Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.
Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards.
Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.

No Visa Sponsorship is available for this position.

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

University Job Title:

Administrative Asst III

Job Family:

Administration

Level:

C

Pay Rate Type:

Hourly

Pay Range:

$22.60 - $24.03

Remote Option Availability:

Onsite

Company:

Endowed

Contact Name:

Keionda Lewis

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

Prior relevant work or industry experience
Education level to the extent education is relevant to the position
Unique applicable skills
Academic Discipline

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.

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EEO Statement:

Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.

2024-09-13

This job is no longer accepting applications

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