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Training Manager
CPS Recruitment, Inc.
Syracuse, NY, USA
USD 60k-70k / year
Posted on May 15, 2026
Training Manager
Location: Syracuse, NY area | Hybrid
Travel: Regional travel throughout Upstate New York
Compensation: $60,000–$70,000 DOE, plus annual bonus opportunity
Sapphire Recruitment is seeking an energetic, people-focused Training Manager for a growing franchise organization with a recognizable Upstate New York brand.
This hands-on role will support franchisees, store managers, and staff by providing training, operational guidance, and new store opening support. The ideal candidate is personable, organized, customer-service driven, and enjoys helping others succeed. Prior restaurant or food industry experience is helpful, but strong communication skills, a training mindset, and culture fit are most important.
Responsibilities
- Train and support franchisees, managers, shift leaders, and staff on company standards and procedures
- Assist with new store openings, franchise onboarding, and operational readiness
- Provide hands-on support at franchise locations across Central and Upstate New York
- Coach teams on scheduling, ordering, payroll processes, customer service, food preparation, and daily operations
- Reinforce company culture, hospitality standards, and customer experience expectations
- Partner with franchisees and leadership to improve consistency, processes, and performance across locations
- Support training materials, operational documentation, systems, equipment, and ongoing growth initiatives
- Build strong relationships with franchise owners and store leadership teams
Qualifications
- Strong communication, coaching, and relationship-building skills
- Positive, customer-focused, team-oriented personality
- Ability to train, motivate, and support others in a hands-on environment
- Strong organization, follow-up, and problem-solving skills
- Comfortable traveling regionally and working onsite at franchise locations
- Prior experience in training, operations, hospitality, retail, restaurant, customer service, or multi-site environments is helpful but not required
- Entrepreneurial mindset and interest in growing with an expanding organization
Compensation & Benefits
- $60,000–$70,000 salary depending on experience
- Annual bonus opportunity
- Vehicle allowance and gas reimbursement
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off
Approximately 2–3 days per week will be spent onsite at franchise locations, with the balance of the role based from the Syracuse area/hybrid. This is a strong long-term growth opportunity with an expanding organization.
Submit a resume to cnyjobs@hiresapphire.com for immediate consideration.
Sapphire Recruitment is an EOE.