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Guest Service Agent
Cushman & Wakefield
This job is no longer accepting applications
See open jobs at Cushman & Wakefield.See open jobs similar to "Guest Service Agent" This is CNY.Operations
Melbourne VIC, Australia
Posted 6+ months ago
Job Title
Guest Service AgentJob Description Summary
C&W are currently looking for a corporate Concierge/Guest Services Agent to join us on a full time basis in the Melbourne CBD.Job Description
Cushman & Wakefield are recruiting a Corporate Concierge to join a high performing team.
Job Description
As Concierge, this role delivers an exceptional resident and visitor experiences in every interaction, whilst delivering a range of on-site workplace services. With a focus on anticipating needs, listening to the resident and visitors, and making every interaction simple, effective, and quick.
Key Accountabilities
- Meet and greet visitors proactively in a timely manner
- Manage reception services to ensure a positive customer experience
- Announce arrival of guests;
- Responsible for leading and delivering workplace services ensuring consistently high levels of customer service satisfaction and strategic delivery of operational requirements.
- Accountable for workplace operations
- Liaise with cleaning contractors to ensure kitchen areas, meeting rooms, and the Wellness centre, etc. are clean and are being used for the correct purpose
- Complete daily walkthrough of workspace, reporting any maintenance and cleaning issues
- Ensure locker and parking data integrity is maintained
- Meeting and event coordination - Work with contractors e.g. security, cleaning and catering to meet event requirements
- Develop operational standards, playbooks, operating manuals, and processes for all aspects of the workplace
About you:
- Strong reception or hospitality / customer service background
- Professional verbal and written communication skills
- Ability to multi-task
- Able to demonstrate a common sense approach to problem solving
- Minimum completion of Higher School Certificate
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
- Being part of a growing global company;
- Career development and a promote from within culture;
- A Supportive and flexible environment;
- A workplace which promotes diversity and inclusion in everything we do.
At the very heart of Cushman & Wakefield lies an unrelenting commitment to creating an inclusive culture that benefits employees and creates a positive community impact. We are passionate about championing industry change and celebrating the diversity of our people, our business and our clients.
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.
This job is no longer accepting applications
See open jobs at Cushman & Wakefield.See open jobs similar to "Guest Service Agent" This is CNY.