As the Senior Portfolio Manager will be responsible for delivery of portfolio management services for a dedicated account spanning a number of geographies.

Key Responsibilities:

• Oversee & manage service delivery team within assigned geography
• Be responsible for commercial and operational actions for the implementation of required scope within assigned geography
• Manage in-region escalations & issues
• Liaise with in-region client stakeholders & interlock partners
• Liaise with C&W in-country delivery partners and account service line teams
• Ensure cost effective operational running of allocated sites
• Ensure service delivery meets performance standards
• Track and report all data required for performance (KPI) reporting
• Actively participate and gather all required data & insights for portfolio planning process with service line leads and interlock partners
• Oversee estates management service delivery within assigned geography (Liaison with clients and 3rd parties i.e. landlords and their agents to ensure uninterrupted use of the client’s
• premises, effectively acting as the intermediary between landlord and tenant)
• Identify and drive through cost savings for Client
• Oversee Estates Management service delivery within assigned geography
• Oversee Property Asset Management (PAM) - subtenant management service delivery within assigned geography for sublet properties, monitor income collection and tenant liaison
• Oversee transaction management service delivery for client within assigned geography (lease renewals, acquisitions, dispositions -subletting-early surrender, freehold acquisition / disposition) and valuations
• Ensure strict adherence to client and account EM-TM-PAM processes
• Continuously monitor for risks and issues and develop appropriate solutioning in conjunction with account leadership team
• Ensure adherence to lease terms and compliance with statutory requirements and advising client of same
• Manage and liaise with other Cushman & Wakefield teams and interlock partners to provide a full service to the client
• Lead and ensure effective client relationship management for client stakeholders in assigned geography and scope of service

Key Performance Indicators:

• Contribution to achievement of client and regional targets
• Client satisfaction
• Delivery of regular and accurate client reports
• Services undertaken within client budget
• Continuous improvement, operational efficiency opportunities and innovation

Knowledge & Experience:

• People management experience
• 10+ years of portfolio management experience, preferably with finance sector experience
• Strong leadership skills
• Up to date knowledge of legislation regarding property management
• Demonstrable technical competence in property management
• Basic IT skills (word-processing and spreadsheets)
• Industry specific packages (e.g. TRAMPS/PM&A)
• General practice background for or within either a corporate, public sector or private practice

Skills & Qualifications:

• Forward Planning – Plans and priorities own workload in order to achieve property management deliverables
• Enabling Delivery – Capable of delivering property management effectively and thoroughly within agreed standards
• Commercially Minded – Seeks efficiencies and cost savings for the client
• Building Relationships – Establishes and nurtures harmonious relationships with clients, their advisers and colleagues
• Developing People – Places a priority on developing own skills, knowledgeable and abilities in line with team requirements Equivalent academic qualifications
• Degree level estate management qualification or equivalent desired
• Membership of RICS

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