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Insurance Manager
Empower Federal Credit Union
Administration
Syracuse, NY, USA
USD 95,629.24-143,443.86 / year
Posted on Dec 31, 2025
Role:
The Insurance Manager provides leadership and strategic oversight for Empower Insurance Services (EIS). This role directly manages the Insurance Service Manager and Insurance Agents, ensuring operational success, regulatory compliance, and member-service excellence across the insurance services business unit. The Insurance Manager is accountable for driving growth, optimizing workflows, and maintaining high standards of performance and professionalism within the team.
The annual salary range for this position is: $95,629.24-$143,443.86
This role is based in Syracuse, New York and requires full-time, on-site presence at our Empower FCU Insurance offices.
Essential Functions & Responsibilities:
30% Business Planning, Performance Monitoring & Reporting:
- Execute the insurance group’s business plan, ensuring alignment with organizational goals.
- Contribute to budgeting and strategic planning, offering insights that support long-term growth.
- Monitor and report on insurance group performance, identifying trends and opportunities for improvement.
- Track and analyze key data sets, including financial, quality, and marketing metrics.
- Prepare and deliver performance reports to senior leadership with clear insights and recommendations.
- Enhance lead quality and strengthen relationships with branches and internal partners to support business growth.
- Serve as a primary representative for EIS, cultivating new lead sources and expanding carrier options.
25% Regulatory Compliance, Documentation & Industry Engagement:
- Ensure regulatory compliance of the insurance program.
- Lead product and vendor reviews and due diligence exercises.
- Coordinate insurance company underwriting audits.
- Act as designated compliance officer for HITECH/HIPAA and other assigned company policies.
- Ensure account documentation meets standards required by Empower Associated Services, insurance providers, and regulators.
- Participate in industry-related trade associations and networks.
25% Staff Leadership, Development & Supervision:
- Lead and develop the Insurance Service Manager and Insurance Agents, providing coaching, mentoring, and performance evaluations.
- Support the Insurance Service Manager in overseeing and developing Customer Service Representatives (CSRs).
- Ensure consistent service standards and a strong member-focused culture across all levels of the insurance services team.
- Conduct timely, meaningful performance reviews for all direct reports.
- Manage licensing and professional requirements, including insurance licensing, company appointments, continuing professional education (CPE), and career development for EIS staff.
- Maintain all corporate insurance licenses in compliance with regulatory requirements.
- Oversee hiring and training for sales and Customer Service representatives.
- Implement innovative talent acquisition strategies to attract and recruit high-quality candidates.
10% Client Account Review & Service Oversight:
- Review client accounts to ensure appropriateness of strategies, products, and services.
- Maintain industry knowledge; identify trends, emerging technologies, products, and strategies.
- Oversee resolution of escalated client issues to ensure satisfaction and retention.
10% Collaboration, Marketing & Business Development:
- Communicate and collaborate with cross-unit leadership to drive operational efficiency and consistency.
- Develop and participate in EIS and EFCU marketing, advertising, and referral campaigns, including social media initiatives and Google review strategies.
- Generate new prospects through referral leads, personal networks, existing clients, and additional sources.
- Prepare and deliver presentations, seminars, and workshops to support business development and member engagement.
- Perform all other duties as assigned.
Performance Measurements:
See Dayforce (HRIS) Performance Management for Goals upon start in role, and annually.
Knowledge and Skills:
Experience: 5 to 8 years of progressively responsible experience in insurance services, including:
- Property & Casualty (personal and/or commercial lines)
- Compliance and regulatory oversight
- Client account management and service delivery
- Business planning, reporting, or operational improvement initiatives
- Previous leadership or supervisory experience is highly desired.
Education: A bachelor's degree in business administration, management, insurance, sales, or equivalent practical work experience.
Active professional licensing in the following areas:
- NYS Personal Lines Property & Casualty Insurance (required)
- Commercial Lines Property & Casualty Insurance (optional)
Interpersonal Skills: Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
Other Skills:
- Proficiency with multiple computer and web-based systems.
- Strong analytical ability with aptitude for figures, calculations, and financial data.
- Excellent organizational skills with strict attention to detail.
- Ability to work effectively in a busy, sometimes stressful environment.
- Persuasive communication and sales skills to influence clients and colleagues.
- Knowledge of insurance licensing requirements and continuing education standards.
- Ability to identify and implement workflow/process improvements.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit for long periods at a time, use hands to finger, handle, or feel, and talk or hear. The employee is occasionally required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.