At Equitable, our power is in our people.

We're individuals from different cultures and backgrounds. Those differences make us stronger as a team and a force for good in our communities. Here, you'll work with dynamic individuals, build your skills, and unleash new ways of working and thinking. Are you ready to join an organization that will help unlock your potential?

Equitable is looking for an accomplished and proactive Digital Operations Lead to join our Employee Benefits team. The Digital Operations Lead will manage a team consisting of business operations members and consultants in support of the growing Equitable Employee Benefits EDI & API benefits technology connected business.

Key Job Responsibilities

Operations lead and oversight of the Employee Benefits Electronic Data Interchange (EDI) team
Management of internal and consultant staff that augments the EDI Team
Strategic analysis of automation opportunities to differentiate Equitable EDI including engagement in the development and implementation of benefit administration platform API technology
Responsible for monitoring and managing our data quality on our files to and from our strategic partners.
Participate in Industry standards meetings and groups on EDI/834 and LIMRA LDEx files.
This individual will need to be very effective at communicating with external brokers, Advisors, our Account Management and Sales Rep teams, IT, and other Employee Benefits team members in regard to the questions or issues that may arise with EDI processing with strategic partner implementations.
Production EDI Ownership (including meeting client SLA’s and capacity planning)
Build relationships with ben admin partners and understand their system capabilities, support models, and limitations
Field Support for client meetings (live demonstrations, technology education, explanation of capabilities)
ROI Analysis on all future integrations
Drive & coordinate deliverables between internal and external resources
Ongoing examination of existing partner relationships to find opportunities for escalation, contract development, and profitability
Evaluate the operational and technical impact of partner integration to determine the organizational and third-party partner resources required to develop new capabilities
Support the roll-out of new projects and products providing input on partner capabilities and limitations
Monitor the performance of the partnership relative to partnership specific objectives

The base salary range for this position is $80,000 - $120,000. Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility.

For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please reference the link below.

Equitable Pay and Benefits: Equitable Total Rewards Program

Qualifications

Required Qualifications

5+ years of Business Operations experience in Employee Benefits/Insurance/Financial Services or similar industry
5+ years EDI, Exchange, Benefits Administration experience
2+ years of people leadership/management/team lead experience
Experience in the development and implementation of Benefit Administration API technology a strong plus
Prior people leader/team lead experience
Demonstrated success in problem framing, analytical focus from a data driven mindset
Possesses excellent organizational and planning abilities, effectively managing multiple projects and tasks simultaneously

Preferred Qualifications

Proven thought leadership and strategic decision-making skills
Excellent written/verbal communication skills and the ability to communicate with technical and non-technical personnel, external vendors, brokers, and agents strongly desired
Demonstrates the ability to adapt and thrive in a fast-paced and ever-changing work environment, while embracing uncertainty and ambiguity
Exhibits a strong work ethic and perseverance, consistently going above and beyond to deliver high-quality results even in challenging circumstances
Possesses excellent problem-solving skills, using a combination of creativity, resourcefulness, and determination to find solutions to complex challenges

Skills

Business Process Improvement: Gathers data for use in the analysis of business processes. Illustrates problems, opportunities, and methods for improving existing business processes. Suggests ways to reduce variation and/or waste in processes. Helps evaluate what factors should be addressed in the change program. Participates in requirements analysis for process changes.

Customer Experience Management: Gathers data related to customers' experiences with the organization’s products and services. Participates in the improvement of a specific aspect of the customer experience. Reviews competitor products to seek opportunities for differentiation in the eyes of the customer.

Effective Communications: Delivers helpful feedback that focuses on behaviors without offending the recipient. Listens to feedback without defensiveness and uses it for own communication effectiveness. Makes oral presentations and writes reports needed for own work. Avoids technical jargon when inappropriate. Looks for and considers non-verbal cues from individuals and groups.

Planning: Produces, collates, and reports capacity-related measurements to examine application service levels. Analyzes capacity data and identifies common capacity problems or bottlenecks. Assesses the relationship between capacity, performance, and service level requirements. Works with developers and users to plan resource requirements for networks or systems under development. Applies appropriate tools and methods for capacity planning & performance management of applications.

Diversity, Equity and Inclusion: Demonstrates a commitment to Diversity, Equity and Inclusion by treating everyone with respect and dignity, ensuring all voices are heard and advocating for change.

ABOUT EQUITABLE

At Equitable, we’re a team of over ten thousand strong; committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives.

We turn challenges into opportunities by thinking, working, and leading differently – where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities.

We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork.

We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose.

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Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.

NOTE: Equitable participates in the E-Verify program.

If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at (212) 314-2211 or email us at TalentAcquisition@equitable.com.

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