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HR Operations Consultant
Equitable
People & HR, Operations
Syracuse, NY, USA · Charlotte, NC, USA
Posted on Thursday, August 22, 2024
HR Operations Consultant (240000GU)
Primary Location
: UNITED STATES-NY-SyracuseOther Locations
: UNITED STATES-NC-CharlotteOrganization
: EquitableSchedule
: Full-timeDescription
At Equitable, our power is in our people.
We're individuals from different cultures and backgrounds. Those differences make us stronger as a team and a force for good in our communities. Here, you'll work with dynamic individuals, build your skills, and unleash new ways of working and thinking. Are you ready to join an organization that will help unlock your potential?
The HR Operations Consultant is responsible for overseeing Vendor Management Support and Service Operations for Human Resources COE. This role provides support, expertise, and training on the Corporate Sourcing and Procurement processes, including contracting, vendor risk review and SLA monitoring to allow for increased knowledge, organization, and efficiencies for the HR Organization. Additionally, this role oversees the management and execution of service activities, involved in delivering service to our customers – including oversight and of service centers, escalations, and mailbox management.
This role involves partnering with HR Vendor Managers and Sourcing & Procurement to assist with negotiating contracts, evaluating vendor performance, and building strong relationships with key vendors to ensure timely and cost-effective delivery of goods and services. This role involves monitoring and evaluating compliance and audit issues, providing guidance on compliance matters, and implementing, controls, policies, and procedures to mitigate risks and ensure regulatory adherence.
This role ensures that the centers operate efficiently, maintain high levels of customer satisfaction, and comply with all relevant regulations and standards. The role will ensure that service center managers are managing to SLAs and KPIs and implementing strategies to improve service delivery and operational efficiency.
Responsibilities include, but are not limited to:
Performance Monitoring:
- Track and analyze vendor performance metrics.
- Develop, implement, and maintain review standards and procedures.
- Conduct regular performance reviews and address any issues or areas for improvement.
- Ensure vendors comply with company standards and contractual obligations.
- Monitor service levels and ensure adherence to quality standards.
Customer Service:
- Ensure high levels of customer satisfaction by addressing customer issues and complaints promptly and effectively.
- Review service reports to continuously improve service quality.
- Work with Service Center managers to develop strategies to enhance overall customer experience.
Compliance and Reporting:
- Ensure all vendor activities comply with relevant laws, regulations, and company policies.
- Maintain accurate records and documentation related to vendor agreements and performance.
- Ensures compliance with regulatory requirements in accordance with Sarbanes-Oxley (SOX).
- Coordinates with internal and external auditors to develop and improve processes, policies and procedures that pertain to SOX compliance.
Risk Management:
- Assess and mitigates risks associated with vendor and service operations.
- Develop contingency plans for critical vendors and processes.
Collaboration:
- Work closely with internal departments across Human Resources, Sourcing and Procurement and legal teams to understand their vendor needs and ensure alignment with company goals.
- Facilitate communication between vendors and internal stakeholders.
- Provides guidance, coaching, and support to the HR Effectiveness and Optimization team members, assisting them in navigating complex vendors and ensuring adherence to vendor standards, promoting knowledge sharing and best practice adoption to enhance overall efficiency and effectiveness.
- Liaise with other HR departments, to ensure integrated service delivery.
The base salary range for this position is $87,000 - $130,000. Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility.
For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please reference the link below.
Equitable Pay and Benefits: Equitable Total Rewards Program
Qualifications
Required Qualifications:
- Bachelor's degree
- 10+ years of experience in a relevant field (such as Human Resources, Business Administration, or a related discipline). Advanced degree or certifications preferred.
- Demonstrated project management skills.
- Self-starting with ability to manage multiple competing priorities in demanding environment.
- Proven track record in maintaining strict compliance with leave laws and regulations.
- Proficiency in a HR information system (HRIS), payroll system, and HR software and platforms and tools (e.g., Oracle HCM).
Preferred Qualifications:
- Exceptional attention to detail and organizational skills.
- Ability to handle sensitive information with discretion and maintain confidentiality.
- Proven time management skills and the ability to prioritize tasks effectively.
- Established leadership and mentoring capabilities.
- Demonstrated ability to collaborate effectively with cross-functional teams, including HR, sourcing, and procurement, legal, benefits, and payroll.
Skills
Business Process Improvement: Knowledge of business process improvement best practices and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities.
Customer Experience Management: Knowledge of customer experience management; ability to implement strategies and techniques used to ensure that customers have a positive experience with the organization's products and services at every touch point.
Data Governance: Knowledge of tools and techniques of data governance; ability to develop and maintain an organization's data in order to meet business requirements.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Operational Risk: Knowledge of policies and processes for operational risk management; ability to use tools, data, and best practices to identify, assess, and manage operational risk exposures.
Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
Project Administration: Knowledge of project administration best practices and ability to use organizational strategies, practices and tools for administering projects.
Risk Management: Knowledge of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations.
Vendor Management: Knowledge of vendor management methodologies, technologies and processes; ability to gain increased value and excellent services from vendors, as well as costs control and risk mitigation throughout the deal life cycle.
Diversity, Equity and Inclusion: Demonstrates a commitment to Diversity, Equity and Inclusion by treating everyone with respect and dignity, ensuring all voices are heard and advocating for change.
ABOUT EQUITABLE
At Equitable, we’re a team of over ten thousand strong; committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives.
We turn challenges into opportunities by thinking, working, and leading differently – where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities.
We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork.
We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose.
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Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.
NOTE: Equitable participates in the E-Verify program.
If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at (212) 314-2211 or email us at TalentAcquisition@equitable.com.