We are America’s first fully Agile financial services company. We are creating an environment where cross-functional, multidisciplinary teams work independently under a clear set of strategic guidelines, applying Agile working methods to implement their missions. And in so doing, they promote a culture where team members are actively engaged and learning every day.

About the Role

Equitable is looking for a dynamic team member to join our Design Thinking team! You will leverage Design Thinking methodologies to define and solve complex business problems as part of New Ways of Working.

Equitable is looking for as Senior Innovation Analyst to join the Design Thinking team, one of several teams within the Innovation & Design Office (IDO). The mission of the IDO is to increase the metabolism of the enterprise by fundamentally changing the way we think, work and lead as an organization. This includes guiding and executing Equitable’s end-to-end approach to innovation strategy and process improvement.

What You’ll Be Doing

Design and plan Design Thinking/Process Re-engineering workshops with creative and collaborative problem solving as the priority objective
Lead pre-workshop discovery sessions and engage with stakeholders to outline the primary goals and initiative approach
Energetically facilitate collaborative workshops virtually, in-person or hybrid, ensuring participants remain engaged and are led toward achieving desirable outcomes
Actively lead and manage projects – ranging from simple to complex – including prioritization of activities, working within team capacity and anticipating issues
Structure workshop formats and agendas including pre-work consulting with stakeholders
Develop detailed documentation for process flows
Create training and education materials for Design Thinking
Actively participate in the Design Thinking team activities around including team-building, communications and department support
Participate in discovery research and analysis of quantitative and qualitative information
Support a culture of iterative thinking, continuous learning and innovation
Champion Design Thinking and Process Re-engineering throughout the organization as a key pillar of the Innovation & Design Office

We are looking for a leader who has Design Thinking and business analyst experience, understands the financial services space - specifically, the Insurance, Retirement, and Asset Management industries - is comfortable interacting with executives and is excited to work through Agile principles and practices.

Candidates must be comfortable working in a high-profile, dynamic environment and must be willing to support various projects, often simultaneously.

What we’re looking for

A strategic thinker who:

Is passionate about improving client, advisor and employee experiences leading with empathy
Drills down to root causes to clearly identify and articulate core problems, not symptoms
Is able to explore new domains and grasp complex concepts quickly
Leverages outside research and industry trends to provide thought leadership
Combines strong logical thinking with the ability to formulate creative solutions
Can clearly explain your work, process and decisions to teammates and cross functional stakeholders
Supports internal growth, development and innovation programs
Conducts in-depth analysis of existing business processes to identify inefficiencies and bottlenecks

An outcome-driven team member who:

Takes ownership of workstreams and with a focus on driving results
Is a “do-er” – can build and structure quality presentations, conduct analysis and do research
Perseveres in the face of challenges and even thrives on uncertainty and ambiguity
Shows good judgment about when to get input or ask for help
Maintains a humble, collaborative attitude and is committed to doing what is needed—regardless of task size—to drive team success.
Manages (often multiple) complex projects to ensure overall success, including scope, timelines, resourcing, and timely quality deliverables that meet stated objectives
Is skilled in synthesizing qualitative information and quantitative data into impactful, results-oriented reports

An effective listener, communicator and facilitator who:

Actively listens to stakeholders’ needs and can take the perspective of counterparts
Synthesizes complex ideas into simple language and actionable next steps
Brings people together to build consensus and co-create solutions
Demonstrates powerful oral and written communications skills (e.g., can lead executive-level presentations and also write compelling Board-level memos if needed)
Cultivates an environment of iterative thinking, continuous learning and innovation
Provides direction and mentorship to team members
Has the impeccable ability to communicate with and lead a group of individuals (often including executives) through the process of Design Thinking, Process Re-engineering and collaborative ideation
Exhibits an ability to influence in a matrixed environment
Has the ability to rethink foundational business assumptions.

This position offers a hybrid work schedule, with an on–site presence of 2–3 days per week combining flexibility with team collaboration.

The base salary range for this position is $95,000 - $140,000. Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility.

For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please reference the link below.

Equitable Pay and Benefits: Equitable Total Rewards Program

What You Will Bring

Required Qualifications:

Bachelors degree
3+ years of experience with planning, facilitating, and leading collaborative innovation workshops
2+ years of Business Analyst experience
Experience using digital collaboration tools, such as Microsoft Whiteboard and Miro
Proficiency in process mapping, journey mapping and activity flows
Proven experience with PowerPoint, Word and Excel
Experience with Agile-based project delivery
Understands Design Thinking and human-centered design principles; is a effective advocate for the customer

Preferred Qualifications:

Bridge the gap between technology, business, and customers
Have versatile visual design skills including presentation development and prototyping
Experience with Service Design blueprinting
Design Thinking formal coursework

Skills

Communicating for Impact: Knowledge of the concepts, tools and techniques for effective listening and communicating; ability to apply these theories to receive, transmit and accurately interpret information and ideas to influence others in various situations.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Design Thinking: Knowledge of concepts, principles, and processes of design thinking; ability to utilize the knowledge in designing new products and services and even improving organizational operation.

Effective Presentations: Knowledge of effective presentation tools and techniques; ability to present information to groups with the appropriate degree of formality.

Results Orientation: Knowledge of the importance of meeting or exceeding established targets; ability to drive critical activities to completion.

Storytelling: Knowledge of concepts and ability to plan, create and present business proposals, initiatives and ideas by storytelling actual business scenarios that are situation-specific, engaging, memorable and persuasive as compared to one-way, fact-based presentations.

About Equitable

At Equitable, we’re a team committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives.

We turn challenges into opportunities by thinking, working, and leading differently – where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities.

We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork.

We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose. Click Careers at Equitable to learn more.

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Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.

NOTE: Equitable participates in the E-Verify program.

If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at (212) 314-2211 or email us at TalentAcquisition@equitable.com.

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