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irector of Aftermarket Operations
G.A. Braun
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See open jobs at G.A. Braun.See open jobs similar to "irector of Aftermarket Operations" This is CNY.Operations
North Syracuse, NY, USA
Posted on Jul 30, 2024
Director of Aftermarket Operations
Salary: $113,000 to $120,000/year
Travel <15%, varies
Must be willing to travel and take calls at home relating to service or service personnel after 5 p.m. or during weekends.
POSITION SUMMARY:
To serve customer needs; to direct, lead and motivate personnel in the Parts and Service Departments, which includes outside field-service personnel. Provide strategic direction to both groups in support of corporate business objectives and to support the needs of our clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Supervise, which includes giving recognition for good performance; delegating work assignments; enforcing the rules and regulations of G. A. Braun; finding ways to be more efficient to improve production; hiring, firing and adjusting wages of employees, including determining field-labor salary; implementing standards; overseeing quality, time and attendance; utilizing individual resources to maximize potential, which includes coaching, planning, training and developing staff; requisitioning supplies to complete necessary work; ensuring plant cleanliness, safety and total EEO responsibility
- Assist field-service personnel in installation of equipment
- Report on equipment deficiencies
- Account for labor and expense costs
- Receive customer complaints on equipment, service and costs
- Schedule and teach at service seminars
- Oversee/monitor all service engagements to ensure they are in line with our proposed execution plan and that they meet the needs of our client base.
- Oversee Parts Department, which includes assisting manager; determining work force; overseeing parts prices and policies; ensuring parts availability; enforcing return system, response time on shipments and quality of spare parts; and assisting field personnel with machine parts (freight cost and delivery time)
- Oversee the purchase of trade-in/used equipment and establish pricing for used, rebuilt and remanufactured machines
- Other duties as assigned.
EDUCATION AND/OR EXPERIENCE:
Must have a minimum of an associate’s degree, preferably in Electrical or Mechanical Engineering along with 5 to 10 years of experience in an industrial setting and willingness to learn the mechanics of Braun equipment. Experience in the heavy equipment industry is a plus.
This job is no longer accepting applications
See open jobs at G.A. Braun.See open jobs similar to "irector of Aftermarket Operations" This is CNY.