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Inside Territory Sales Rep
Gaylord Archival
Sales & Business Development
Syracuse, NY, USA
USD 62,500-85,904 / year
Posted on May 2, 2026
The Inside Territory Sales Representative is responsible for developing customer relationships and converting inbound opportunities into sales within an assigned territory. This role serves as the primary contact for incoming leads, using a consultative sales approach to understand customer needs, project scope, and budget in order to recommend appropriate standard or custom solutions.
The representative will qualify opportunities, prepare pricing, and actively manage follow-up to move opportunities through the sales pipeline. Accurate and timely documentation of customer communications and opportunities in the CRM system is an essential part of the role.
At Gaylord Archival, we believe our coworkers are the foundation of everything we achieve. This role is more than a set of responsibilities—it’s an opportunity to learn, contribute, and be genuinely valued as part of a supportive and forward-thinking team.
Essential Duties and Responsibilities
- Lead Response and Consultative Sales
- Respond promptly to inbound inquiries and project leads within an assigned territory. Engage customers in a consultative discussion to understand project goals, specifications, timeline, and budget in order to recommend the most appropriate product solution.
- Opportunity Qualification and Pricing
- Qualify incoming opportunities using BANT (Budget, Authority, Need, Timeline). Prepare and deliver pricing for both standard and custom products and follow up with customers to advance opportunities toward order placement.
- Pipeline and CRM Management
- Maintain accurate and timely records of all customer interactions, opportunities, quotes, and pipeline activity in the CRM system to support forecasting, reporting, and account management.
- Customer Relationship Development
- Build and maintain strong relationships with existing and prospective customers within the assigned territory through responsive communication, product knowledge, and consultative support.
- Sales Team Support
- Provide coverage and support for other Territory Sales Representatives as needed and collaborate with internal teams to ensure accurate proposals and effective customer service.
- Industry Engagement
- Represent the company at trade shows or customer sites as required.
Position Requirements
- Minimum of two years of telephone sales, inside sales, or key account management experience in a consultative or relationship-based selling environment.
- Experience in business-to-business sales required.
- Strong communication and relationship-building skills.
- Ability to assess customer needs and recommend appropriate solutions.
- Experience working in a CRM system and maintaining accurate sales pipeline information.
- Knowledge of the museum, education, or library markets is a plus.
Education
Four-year BA/BS degree strongly preferred, high school diploma or equivalent is required.
Pay: $62,500 to $85,904 per year, depending on experience + performance based incentives
How to apply:
Send your resume to HR@gaylord.com. As an equal opportunity employer, Gaylord Archival considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, marital or veteran status, or any other legally protected status.