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Payor-Partner Program Supervisor
KPH Healthcare Services
This job is no longer accepting applications
See open jobs at KPH Healthcare Services.See open jobs similar to "Payor-Partner Program Supervisor" This is CNY.People & HR, Operations
Syracuse, NY, USA
USD 60,405.8-60,405.8 / year
Posted 6+ months ago
Payor-Partner Program Supervisor
Job Locations US-NY-Syracuse
Posted Date 2 months ago(11/1/2024 10:13 AM)
- Requisition ID
- 2024-13403
- # of Openings
- 1
- Category
- Management
- Location : Location
- US-NY-Syracuse
Overview
Responsible for overseeing provision of enhanced specialty pharmacy services for a specific payor service. Managing the team in an inbound/outbound call center environment. Partnering with the payor on provided a specialized service to the patient/member. From data entry of prescriptions, delivery scheduling and management of the Payor Partner Program Specialist team.
Responsibilities
- Supervise staff of Payor Specialist in inbound/outbound call center
- Provide timely reporting, feedback, and information to support the training and development of Payor Specialist team
- Work with Payor Partners on advancements to the specialist team, to provide the best service to the patients/members
- Direct and seek enhancements to team’s workflow daily
- Ensure that team maintains and keeps reasonable production as determined by management
- Develop and manage department schedule, time off requests, etc.
- Provide escalated resolution to customer service issues to ensure member satisfaction
- Serve as primary resource for Regional Managers of Provider Relations on comprehensive patient support and other enhanced services
- Participate in after hours on-call rotation with the management team
- Travel with the sales team to build relationships with healthcare providers, as needed
- Responsible for accurate data entry of incoming prescriptions
- Responsible for accurate selection of billing and shipping methods for incoming patient orders
- Provide customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
- Work with internal stakeholders to provide resolution to payment related issues on accounts/orders
- Manage orientation process and training new employees
- Responsible for completing all mandatory and regulatory training programs
- Perform other duties as assigned
Qualifications
Education Requirements:
- Preferred: Bachelor’s degree in Business Administration or Healthcare
Experience:
- Past experience in a customer service-related field
- Past experience in a call center environment
- 12-24 months experience as a pharmacy technician
Job Skill Requirements:
- Broad knowledge of medications, physician orders, and pharmacy systems
- Strong communication skills
- Outstanding customer service skills
- Excellent organization skills
- Ability to multitask and prioritize
- Excellent computer and keyboarding skills
Compensation:
$60,405.80 per year.
The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.
KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.
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This job is no longer accepting applications
See open jobs at KPH Healthcare Services.See open jobs similar to "Payor-Partner Program Supervisor" This is CNY.