Scope of Responsibilities: Works remotely under supervision of the Manager of Central Services and Implementation. Follows standard procedures to accomplish assigned tasks. Work within multiple HealthDirect facilities as directed by Manager. Work directly with client services representatives to urgently resolve customer service-related issues. Has ability to communicate professionally via phone, email, and Teams.

Job Summary: Responsible for all aspects related to entering the medication orders for various facilities.

Ensuring that all Third-Party claims are billed properly. Assist fellow technicians with training and daily functions

Responsibilities

Responsible for accurate data entry of patient profiles and medications
Responsible for all aspects related to entering medication orders for various facilities
Maintaining accurate information for patients and facilities
Responsible for billing and crediting each facility appropriately and accurately each month
Assist in new home setup and implementation across the region
Assist in orienting and training new employees
Work with the billing department to oversee the completion of individuals unbilled reports
Assign daily unbilled reports
Maintain and demonstrate top tier data entry production as determined by Manager
Helps in managing outside services that have an impact on HealthDirect customer service (ex. INFINX, SDS)
Demonstrate ability to hit and maintain key productivity measures as determined by Regional Manager of Operations
Responsible for completing all mandatory and regulatory training programs
Perform other duties as assigned

Qualifications

Job Skill Requirements:

Proficient with multiple remote technology (Framework LTC, QS1, ECM, Docutrack, Teams)
Strong communication skills
Outstanding customer service skills
Ability to work independently
Excellent organizational skills
Ability to multitask and prioritize
Broad knowledge of medications and physician orders
General computer and keyboarding skills
Strong leadership skills