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Administrator, Desktop Systems
Le Moyne College
This job is no longer accepting applications
See open jobs at Le Moyne College.See open jobs similar to "Administrator, Desktop Systems" This is CNY.Syracuse, NY, USA
Posted 6+ months ago
About Le Moyne College:
Le Moyne College, located in Syracuse, N.Y., is an independent college established by the Jesuits in 1946 to provide students with a values-based, comprehensive academic program designed to foster intellectual excellence and preparation for a life of leadership and service. Today, Le Moyne has evolved into a nationally acclaimed college of liberal arts and sciences that draws students from across the U.S. and abroad.
Our Mission:
Le Moyne College is a diverse learning community that strives for academic excellence in the Catholic and Jesuit tradition through its comprehensive programs rooted in the liberal arts and sciences. Its emphasis is on education of the whole person and on the search for meaning and value as integral parts of the intellectual life. Le Moyne College seeks to prepare its members for leadership and service in their personal and professional lives to promote a more just society.
Le Moyne College aims to advance the values of diversity and inclusiveness at the college. To do this, Le Moyne seeks scholars and professionals who bring innovation, creativity, and impact to the campus, and who bring greater depth, breadth, and diversity to our campus community.
POSITION SUMMARY
The Desktop Systems Administrator (DA) is responsible and accountable for the effective lifecycle management of Le Moyne’s personal and mobile computing devices, including processes and technologies associated with acquisition, inventory and asset management, imaging and installation, configuration, maintenance, renewal and disposal. The Desktop Administrator supervises and coordinates the activities of 5-10 part-time, student employees who support the lifecycle management activities. The Desktop Administrator actively advances and promotes Le Moyne’s mission, Catholic and Jesuit identity, and commitment to both social justice and care for the whole person.
PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS
Job duties specific to this position:
- Supports the resolution of technology issues. Ensures that assigned incidents and requests are responded to and resolved in accordance with established standards.
- Actively leads the lifecycle management of Le Moyne’s personal and mobile computing devices and software, including device acquisition, creation of OS image and deployment of baseline system configuration, for Windows, Apple Mac OS, Google Chromebook and Apple iOS devices.
- Coordinates the hiring and establishes the training materials for student employees, reviews and updates materials biannually.
- Ensures timely and consistent distribution of software updates and security patches in accordance with departmental standards.
- Effectively integrates third party hardware (e.g. printers, scanners, copiers) and software into Le Moyne’s personal and mobile computing environment.
- Identifies, utilizes, and maintains methods and technologies to promote efficient device and software configuration, maintenance, and renewal.
- Establishes and documents best practices for the technical support of personal computing and mobile devices.
- Acquires and analyzes relevant data to inform decision making and continuous improvement.
- Serves as a consultant regarding questions involving system(s) installation, configuration, and maintenance, makes recommendations as necessary.
- At all times, applies principles and practices that promote the confidentiality, integrity, and availability of Le Moyne’s information and information and technology services.
- Collaborate and communicates effectively with other IT staff and the Le Moyne community in visual, oral, and written form on assigned projects.
- Demonstrates and promotes behaviors consistent with Le Moyne’s Mission Based Competencies.
- Actively participates in and promotes collaborative relationships including those with NYCHES, AJCU and UNYCC.
- Engages in a planned program of professional development. Continually maintains skills and knowledge relative to the position and technology industry including best practice, evolving operational requirements, and industry trends.
Job expectations for all Le Moyne College employees:
- Demonstrates and role-models all of Le Moyne’s mission-based competencies (collaboration, communication, diversity, integrity, leadership and service) in every interaction with all community members and external parties.
- Strengthen digital literacy skills through education and the application of digital technologies in order to effectively engage in information gathering, utilization and data management while promoting a security culture.
- Supports cura personalis by treating all individuals with dignity, professionalism and kindness.
- Promotes cura apostolica by aligning professional goals, objectives, and performance with college’s strategic goals.
- Demonstrates excellent work attendance, reliability and work ethic.
- Attends and actively participates in required meetings and training sessions.
- Complies and adheres to all of Le Moyne’s established policies, procedures and codes of conduct at all times, including all health and safety requirements and regulations, to promote desired behavior and build awareness.
- Must complete all required federal, state, institution and department trainings.
- Engages in a planned program of professional development. Continually maintains skills and knowledge relative to the position and technology industry including best practice, evolving operational requirements, and industry trends.
- Performs a variety of related duties as assigned.
QUALIFICATIONS
- Bachelor’s degree or equivalent academic preparation from a regionally accredited college.
- 1-3 years of relevant experience supporting desktop and mobile computing systems.
- Successful, prior supervisory and/or team leadership experience in a professional work environment.
- Proficiency in Microsoft Windows 10, Active Directory, Group Policy, Windows registry, Windows File and Print Services
- Working experience with Windows server operating systems
- Proficiency in GSuite, Microsoft Office, Adobe Creative Cloud, and similar productivity tools.
- Hands-on experience in configuring SCCM (or similar configuration management tool) to build, deploy and manage PC images
- Hands-on experience with Munki (or similar configuration management tool), Apple Remote Desktop, and Deploy Studio, to build, deploy and manage Mac OS images
- Experience supporting virtual desktop technologies.
- Working knowledge of networking technologies and protocols including Ethernet, TCP/IP, switches, routers, and firewalls.
- Familiar with ITIL (or related) service management practices including incident, problem, configuration, and change management
- Intellectually curious with a passion for personal development, learning, and teaching
- Superior commitment to serving others with empathy, timeliness, accuracy, thoroughness, and professionalism
- Creative and critical thinker with an open and collaborative style that engenders trust from the College community.
- Outstanding interpersonal and communication skills; works effectively with a wide range of constituencies in a diverse community.
- Ability to provide guidance and counsel to clientele in the assessment and development of existing and/or proposed processes and systems.
- Self-motivated and proactive; works effectively with limited oversight and direction; attentive to detail; organized; ably manages resources, constituencies, projects of varying size, and multiple and competing priorities and deadlines
- Familiarity with the academic and administrative functions of a college is desirable.
Additional Information:
Diversity, Equity & Inclusion job expectations for all Le Moyne College employees:
Demonstrates commitment to promoting a more diverse, inclusive and equitable work environment by supporting the diversity, equity, and inclusion goals of the employee's unit.
Regularly participates in professional development opportunities to become more aware of DEI issues and to consider ways in which their work can be expanded to honor and incorporate the diversity of our community.
Works to neutralize institutional bias by analyzing the policies and procedures of their unit and making suggestions to remove barriers for historically underserved people.
Promotes open communication across Le Moyne's community in order to create an inclusive environment, and understanding of others backgrounds, ideas, and perspectives.
Le Moyne Benefits
403(b) Retirement contribution- (9.5% Employer match)
Generous tuition coverage
Health insurance options- (Medical, Dental, Vision, Flexible Spending Accounts)
Health Savings Accounts- (Partially Employer funded)
Basic Life & AD&D Insurance- (Employer paid)
Short and Long Term Disability Insurance (Employer paid)
Supplemental Life & AD&D Insurance
Voluntary benefits- (Legal, Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance etc.)
12 paid holidays
Generous time off package
Pay Range: $25.50 - $27.00 per hour
Equal Employment Opportunity
Le Moyne College is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, citizenship & immigration or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Le Moyne makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Application Instructions:
To apply for this position please click the 'Apply Now' button and submit the required materials for consideration:
* Cover letter outlining your interest in the position
* Current resume
* Contact information for 3 professional references
This job is no longer accepting applications
See open jobs at Le Moyne College.See open jobs similar to "Administrator, Desktop Systems" This is CNY.