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Credit & Collections Specialist
Full-time
Syracuse, NY, USA
USD 60k-70k / year
Posted on Oct 2, 2026
At a Glance
Legrand has an exciting opportunity for a Credit & Collection Specialist to join the Electrical Wiring System Pass & Seymour Team. This position reports to Syracuse, NY. This individual will be responsible for the collection of customer accounts receivable balances in compliance with established company policies. This includes collection of outstanding past due accounts receivable balances for assigned customers, customer follow-up to address and resolve customer inquiries, assistance with customer deduction resolution and account risk management as well as miscellaneous communication with assigned customers.
Legrand is the global specialist in electrical and digital building infrastructures. Its comprehensive offering of solutions for residential, commercial, and datacenter markets makes it a benchmark for customers worldwide.
Bridging power from sources to pathways to touchpoints, Legrand’s Electrical Infrastructure division combines innovation and quality to provide leading solutions for an evolving energy landscape. Our expertly designed products enable customers to confidently address the complex needs and challenges of electrification, while enhancing everyday experiences like plugging in, switching on, and staying connected. Committed to best-in-class service at every stage, we act as a trusted partner for our customers to ensure each project’s success and their continued satisfaction. Legrand's Electrical Infrastructure division includes the following brands and product lines: Girtz, Avtron, Power Bus Way, Cablofil, Connectrac, Wiremold and Pass & Seymour.
Legrand, North & Central America offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us.
This role is responsible for managing and collecting customer accounts receivable balances in accordance with established company policies. Key responsibilities include following up on outstanding past-due accounts, maintaining regular communication with assigned customers, resolving customer inquiries, assisting with deduction research and resolution, and supporting account risk management efforts. The position requires strong customer service, problem-solving, and relationship management skills to ensure timely payment collection and accurate account maintenance.
Education:
Typically requires a bachelor's degree or equivalent experience.
Experience:
Typically requires 5+ years’ experience in corporate customer collections.
Skills/Knowledge/Abilities:
Strong computer skills, including proficiency with excel spread sheets. Ability to use internet and web-based resources efficiently and effectively.
Able to work independently. Basic understanding of accounting.
Excellent verbal and written communications skills.
Proficient in negotiation and influencing skills.
Salary Range: $60,000 - $70,000
What Will You Do?
- Main Job Duties:
- Manage the efficient collection of assigned customer accounts within contractual terms and conditions.
- Oversee the release of customer orders on credit hold.
- Monitor assigned customer accounts for past due balances.
- Establish and maintain effective working relationships and regular communication with customer personnel.
- Regular and effective interaction with internal personnel to expedite dispute resolution and the collection of accounts receivable balances in a timely manner.
- Perform regular customer credit analysis and account risk management. Support the Deduction Team with customer deduction resolution, including the collection of charge backs determined to be invalid.
- Maintenance of customer master records to ensure accurate and complete customer master files.
- Performs other duties, as identified and required.