The Enriched Living Supervisor LPN at The Heritage (750 E. Brighton Avenue, Syracuse, New York 13205) assesses the individual needs of the residents to ensure all personal care is maintained, that medications are taken as prescribed, and the physical, mental, social, recreational, and spiritual needs of the residents are being provided for by the programs offered in the facility.

With other colleagues, plans and provides for the overall comfort, safety, and well-being of the resident.

Monitors and supervises staff providing personal care assistance to residents.

Monitors adherence to all policy and procedures to assure compliance with DOH and all other pertinent regulations.

Shift: Full Time Days 7:00am – 3:00pm

Requires Working Every Other Weekend

Pay Range: $34.42 - $35.01 per hour

Responsibilities

Job Duties Specific To This Position:

Supervises and directs activities of the Certified Home Health Aides, including activities of daily living, personal supervision, participation in social and leisure activities, and the provision of companionship and emotional support to residents.
Monitors delivery of resident care to ensure excellent customer service and quality expectations are met.
Performs any and all functions of personal care as needed.
Collaborates with clinical team on admissions and re-admissions. Reviews medical evaluation and clarifies discrepancies.
Upon new admission/re-admission, meets with residents and families to establish care plans.
Verifies care plans are complete, current and accurate. Notifies manager of discrepancies.
Evaluates resident on admission and completes appropriate documentation. Maintains records according to facility policies and New York State Department of Health regulations and guidelines. Reviews records and updates as needed.
Provides on-going communication to families, residents, and medical management team to ensure appropriate notifications regarding medical conditions and updates.
Supervises and provides care to residents who are ill: reports any changes in condition to immediate supervisor promptly; notifies family, physicians, and others promptly.
Ensures resident medications and supplies are available and in stock. Orders and reorders medications per physician orders.
Manages and processes changes to physician orders. Provides notification to pharmacy of any medication changes.
Maintains and monitors accurate records for narcotic substances prescribed for residents.
Maintains and completes any required paperwork associated with laboratory testing or emergency care for the residents.
Assists with the scheduling of necessary medical appointments for residents. Prepares physician consult sheets for medical appointments.
Supervises and assists with processes to facilitate prompt and accurate completion of all documentation, such as MARs, medication documentation, 24-hour reports, incident reports and task sheets. Reviews medical evaluations (including DSS3122, or 4449) for accuracy with manager. Addresses deficiencies appropriately.
Manages and facilitates the orientation process for all new Certified Home Health Aides, and the annual health and reorientation processes for current employees.
Attends mandatory in-services and professional development programs as required.
Promotes staff development and participation in training and in-services.
Monitors and manages direct care staff effectiveness. Participates in the evaluation, coaching and disciplinary process for Certified Home Health Aides. Follows the progressive discipline process based on the collective bargaining unit.
Assists in resolution strategies and implementation of plans to address resident or family complaints as they arise.
Actively participates in Quality Assurance Performance Improvement (QAPI) audits.
Reports safety concerns and any necessary repairs to maintenance department.
Monitors daily staffing to ensure and assign adequate staff coverage for residents care.
Ensures the smooth operation and delivery of all services and responds appropriately and/or takes action to resolve appropriately in the absence of other department supervisors.
Monitors the physical plant for safety, security and effective operation.
Understands the emergency preparedness plan and can verbalize their role during an event.

Job expectations as a Supervisor:

Coordinates the work of an assigned group of employees. Communicates work instructions, distributes and monitors work.
Acts as the primary contact for routine issues in their area of responsibility; may be a “working supervisor”, who performs same work as subordinate staff. The role focus is tactical and execution oriented.
May complete and approve schedules in a timely and efficient manner. Ensures the most efficient utilization of assigned personnel to ensure an optimal workflow.
Provides technical training and assistance on new equipment or procedures. Assists in ensuring employees are provided with appropriate resources.
May provide input to employee performance and alert manager to employee performance issues.
Promotes and role models a culture of service excellence and customer service within their functional area.
Creates, promotes and maintains collaborative relationships and partnerships with peers and staff throughout the organization using active listening, unbiased and nonjudgmental language, and open communication style.
Uses effective communication and critical thinking skills during conflict resolution, problem solving, decision making, coaching and other complex dialogues.

Qualifications

Current New York State license in good standing as Licensed Practical Nurse or equivalent experience.
Minimum 2 years supervisory experience in related field desired, preferably in a union environment.
High school diploma or higher education required.
Familiarity with medical transcriptions.
Flexible schedule.
Outstanding interpersonal skills and the ability to communicate effectively with clients, residents, and families from diverse backgrounds who may have physical, sensory and mental impairments.
Strong leadership skills and ability to work collaboratively with a large team.
Ability to lead, guide and motivate others.
Able to work efficiently under time constraints.
Ability to promote a healthy, collaborative team environment.
Proficient in MS Office and able to learn new software rapidly.

Benefits/Compensation

Pay Range $34.42 - $35.01 per hour
Excellent medical, dental, prescription, and vision insurance
Disability coverage
Tuition Reimbursement Program
401(k) Retirement/Pension Plans
Discounted Gym Membership
Generous Paid Time-Off Accrual
Fun events for employees
Convenient locations with free parking
Employee Coaches - to help you achieve life goals
Diaper Assistance Program
Opportunity for career growth and movement within 19 sites!

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