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Summer 2025 Intern Program: Customer Operations and Vendor Management
National Grid
Customer Service, Operations
Syracuse, NY, USA · Syracuse, NY, USA · New York, NY, USA
Posted on Jan 21, 2025
Find what makes you Superpowered. Become a Gridtern.
As we help clear the path to a greener future, we need to ensure our people continue to power our progress. The world of energy is changing faster than ever!
Our Gridtern Program provides current college students the ability to gain practical experience within the energy industry. Your summer will start with us on May 27, 2025, and will be filled with meaningful work experiences, professional development, networking, opportunities to get involved in your community and most importantly, have fun!
So, join National Grid and be a part of something bigger—where your unique skills and passions can make a real difference. Together, we are superpowered.
What You'll Do
Our Customer Operations and Vendor Management team plays a vital role in supporting and maintaining the operations of our Customer Contact Centers. This team is responsible for overseeing training, knowledge management, communications for supervisors and agents, quality assurance, coaching programs, strategic planning, and contract management for our external Contact Center vendors. Through these impactful efforts, this team helps to ensure seamless operational excellence and exceptional customer service.
As a Gridtern, you will support the development and refinement of our Contact Center communications, including drafting and editing content to ensure accuracy and jurisdictional alignment. You will also support this team by reviewing and updating our standard operating procedures (SOPs) and training materials to maintain consistency and compliance. Lastly, you will assist in preparing for and partnering with trainers, gaining experience to help lead training classes.
You will be in Syracuse, NY working in a Hybrid structure for the summer. You must be located within a commutable distance to the identified work location for the summer.
What You'll Need
- Availability to start on program start date, May 27, 2025 and work full-time (40 hours a week) throughout your duration of the summer
- Registered in school as a full-time student and continuing education full-time for Fall 2025 Semester
- Pursuing a Bachelors, or Master's degree in Business, Operations Management, Finance, Education, Communications, Creative Writing or related majors
- Accumulated 18 or more credits and be 18 years of age
- Work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (including CPT & OPT)
About Us
We keep people connected and society moving. But it’s so much more than that. We’re dreamers, big-thinkers, innovators, and builders.
We’re shaping the current, to change the future. We know that a clean, fair, and affordable energy future is in our hands. So, we explore with energy, with innovation and technology powering our progress, and helping us to find a better way to deliver energy to all.
National Grid supplies us with the environment to make it happen – inspiring us, giving us time to recharge and providing a safety net on tougher days.
But it’s our people that provide our true superpower. They drive and sustain our growth, their unique differences only making us stronger.
So join us, and power the future of energy. Find what makes you Superpowered.
More Information
Salary Range
$18.00 - $21.00 an hour (Undergraduate Student)
$25.00 an hour (Graduate Student)
Candidates will be assessed and provided offers based on major, degree type, and class year. Our Gridtern Program does not offer relocation, housing assistance, or public transportation reimbursement for Gridterns; however, we can provide a list of resources to utilize in making your arrangements.
Must reside within our existing footprint, which includes Massachusetts, New York, New Jersey, Pennsylvania, Connecticut, New Hampshire, Maine, Rhode Island, and Vermont. As a Gridtern, you should also reside within a reasonable, commutable distance to your assigned primary office.
Applications close on February 5, 2025.
National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.