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Loyalty Program Coordinator
Oneida Indian Nation/Turning Stone Casino
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USD 18-20 / hour
Posted on Sep 24, 2025
Job Requirements
Work Experience
Benefits
Starting Pay Range: $18-20/hr
Flexible Shift
The Loyalty Program Coordinator plays a critical role in supporting Player Development initiatives by ensuring the successful execution and communication of loyalty program promotions and events. This position serves as a liaison between departments, assists with reporting and analysis, and provides operational support to ensure a seamless guest experience through the Call Center.
What you will do as a Loyalty Program Coordinator:
- Collaborates effectively with all internal departments, including Marketing, Creative, and Events, to ensure alignment and communication regarding loyalty program initiatives.
- Sets up and maintains all events on VIP Offers program, ensuring accuracy and timely updates.
- Serves as a key point of contact for internal teams regarding loyalty program logistics, promotions, and events—working closely with the Call Center Manager to educate stakeholders, distribute promotional materials, and troubleshoot issues. This will include the Event Status Report.
- Monitors Player Development events by analyzing event attendance, no-shows, confirmations, and overall participation trends to identify patterns, improve guest outreach strategies, and support future event planning.
- Generates and distributes comprehensive reports related to loyalty program participation, compliance, and performance. This includes tracking event attendance, confirmations, and no-shows for all Player Development events.
Who We Are:
We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.
Work Experience
To be successful as a Loyalty Program Coordinator, you'll need:
- A High School Diploma or equivalent required.
- Strong communication and organizational skills required.
- Proficient in Microsoft Office applications. Experience in other Point of Sales or Database managements systems preferred.
- Familiarity with casino loyalty programs, booking systems, and CRM platforms preferred.
- Aptitude for report building to include analyzing, organizing and presenting data.
- Ability to stand/walk for long periods of time and lift up to 10 pounds.
What we value:
- Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
- Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
- Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.
Benefits
Why choose Turning Stone Resort Casino?
- Paid weekly
- Variety of schedules
- Paid time off
- Tuition assistance
- Career-building professional development
- Discounts from dining to fuel to concerts
- Team Member appreciation events
- Quality healthcare and dental benefits
- A robust 401k retirement plan
- Dealer School
- Finance Scholarship Program
Why You Will Appreciate Us:
At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.
With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!
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