| | | Category: | CSEA | | Subscribe: | | | Department: | Student Central | | Locations: | Syracuse, NY | | Posted: | Sep 24, 2024 | | Closes: | Open Until Filled | | Type: | Full Time - 12 Months | | Position ID: | 181431 | | Share | About Onondaga Community College:
Onondaga Community College, located in Syracuse, NY, is a college of the State University of New York (SUNY) system and one of 30 locally sponsored community colleges throughout New York State. Onondaga County is our sponsor. We offer two-year degree programs that serve as transfer opportunities to baccalaureate degree programs at four-year campuses or for direct entry to the workforce. We also offer certificate programs that can generally be completed in one year. Onondaga is a diverse educational learning community. We are committed to creating and maintaining an atmosphere where individuality is not only recognized - but encouraged - to contribute to the fabric of the campus environment. We continue to serve the educational and economic development needs of the region and proudly boast more than 40,000 alumni.
Job Description:
This position is part of the centralized team within Student Central, focused on delivering a student-centered approach to quality service. The goal is to create an exceptional, seamless experience that supports student success and institutional objectives, including recruitment, retention, and graduation. The role involves cross-training to provide front-line support for a wide range of constituents/prospective, current, and former students, alumni, parents/families, and other members of the campus community. This includes assisting in areas such as Admissions, Registrar, Financial Aid and Scholarships, and the Student Accounts Office. MAJOR RESPONSIBILTIES - Manage a wide range of inquiries, assist with transactions, and act as the initial point of contact for students.
- Serves potential and current students with the enrollment process by providing front counter, chatbot, text messaging, email, and phone support.
- Assist students on a one-to-one basis completing financial aid applications (FAFSA, TAP, Excelsior) and supplemental forms.
- Executes financial transactions as necessary and answers any inquiries relating to student accounts.
- Assists students with Web Access functions such as signing on, using email, searching, checking their financial information, and checking their grades and schedule to facilitate student self-service.
- Facilitates outgoing calls as needed to support students, i.e., verifies incorrect address returns, program/term, and follows-up on calls, student reminders, missing admissions requirements, registration, and recruitment, etc.
- Performs assigned Colleague, web-based and other software processes as assigned in order to enter and obtain student data to answer questions accurately and directly and perform Enrollment Services functions.
- Performs other related duties as assigned to facilitate an effective, efficient student-centered service environment.
Requirements:
MINIMUM QUALIFICATIONS - High School Diploma.
- Two years' work experience where an essential function involved working with people and delivering customer/student service.
PREFERRED QUALIFICATIONS - Associate's degree.
- College experience.
- Customer service experience.
- Experience working with diverse populations.
KNOWLEDGE, SKILLS AND ABILITIES - Willingness to work a flexible schedule and extended hours during peak periods and at other points throughout the semester as necessary.
- Ability to learn and adapt to changing policies and procedures.
- Strong problem-solving skills.
- Proven dependability, flexibility, attention to detail, and the ability to adapt quickly to changing priorities in a fast-paced environment working as either a member of a diverse team or individually.
Additional Information:
- This is a CSEA Grade 6, Step A position (full-time, benefits eligible, non-tested).
- Salary Rate: $43,972
Application Instructions:
- To be considered, please submit a resume and cover letter at time of application.
- The three (3) references listed on the application must be professional references.
- Only the finalist's references will only be contacted, and after a final interview
- Please contact hr@sunyocc.edu for any questions.
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