| | | Category: | CSEA | | Subscribe: | | | Department: | Student Central | | Locations: | Syracuse, NY | | Posted: | Oct 18, 2024 | | Closes: | Open Until Filled | | Type: | Full Time - 12 Months | | Position ID: | 182233 | | Share | About Onondaga Community College:
Onondaga Community College, located in Syracuse, NY, is a college of the State University of New York (SUNY) system and one of 30 locally sponsored community colleges throughout New York State. Onondaga County is our sponsor. We offer two-year degree programs that serve as transfer opportunities to baccalaureate degree programs at four-year campuses or for direct entry to the workforce. We also offer certificate programs that can generally be completed in one year. Onondaga is a diverse educational learning community. We are committed to creating and maintaining an atmosphere where individuality is not only recognized - but encouraged - to contribute to the fabric of the campus environment. We continue to serve the educational and economic development needs of the region and proudly boast more than 40,000 alumni.
Job Description:
The Technical Specialist for Student Central is responsible for performing a variety of technical functions in support of student needs and the College's mission. POSITION RESPONSIBILTIES - Conducts batch processing of student communications using Colleague Communication Management tools to effectively assist with students' needs.
- Process, reporting, and following-up on immunization records.
- Understand all functionality and process of the Campus Card office to be able to fill in if needed.
- Ensures Student Central website information is correct and up to date.
- Assist in the Financial Aid Service Center (FASC) as determined by Student Central supervisors.
- Assists students with the financial aid process, from start to finish.
- Provides technical advice, problem solving assistance, answers questions regarding goals and policy interpretations.
- Performs continued research/training on best practices related to financial aid.
- Understands and updates the Raspberry Pi monitor system.
- Fixes pointer issues in Colleague.
- Commits indexed OnBase records.
- Monitors the texting/chat platform.
- Determines eligibility for Lazer Card transfers (Financial aid funds).
- Supports the Call Center and Front Desk as needed.
- Other duties as assigned.
Requirements:
MINIMUM QUALIFICATIONS - Associate Degree from a regionally accredited college or university.
- Three (3) years of experience working in a high paced, customer service environment where multi-tasking is necessary.
- Advanced degrees can substitute for years of experience. (Ex. Bachelor's + One (1) year of experience).
KNOWLEDGE, SKILLS AND ABILITIES - Strong oral and written communication skills.
- Ability to develop positive and effective working relationships within the College's administrative and academic departments.
- Advanced level computer skills, including proficiency with Ellucian's Colleague and MS Word and Excel are preferred.
- Ability to learn about and use the tools necessary to support the financial aid needs of students.
- Requires exceptional human relation skills to relay information, exercise patience when dealing with students and staff, resolve confrontations, and convey a positive image for the Financial Aid Service Center and OCC.
- Knowledge of conflict resolution techniques and the ability to manage stressful situations.
- Working knowledge of smart classroom and classroom AV and computer equipment.
Additional Information:
This is a Grade 7 CSEA position: - Salary Rate: $47,114.
- Full-time, benefits eligible, non-tested.
Application Instructions:
- To be considered, please submit a Resume + Cover letter at time of application.
- Three (3) professional references (must include a supervisor).
- References will only be contacted after a final interview, if chosen as the finalist.
- Please contact hr@sunyocc.edu for any questions.
|
