| | | Category: | Professional Administrator | | Subscribe: | | | Department: | Enrollment Management | | Locations: | Syracuse, NY | | Posted: | Mar 19, 2025 | | Closes: | Open Until Filled | | Type: | Full Time - 12 Months | | Position ID: | 186540 | | Share | About Onondaga Community College:
Onondaga Community College, located in Syracuse, NY, is a college of the State University of New York (SUNY) system and one of 30 locally sponsored community colleges throughout New York State. Onondaga County is our sponsor. We offer two-year degree programs that serve as transfer opportunities to baccalaureate degree programs at four-year campuses or for direct entry to the workforce. We also offer certificate programs that can generally be completed in one year. Onondaga is a diverse educational learning community. We are committed to creating and maintaining an atmosphere where individuality is not only recognized - but encouraged - to contribute to the fabric of the campus environment. We continue to serve the educational and economic development needs of the region and proudly boast more than 40,000 alumni.
Job Description:
BROAD FUNCTION The Coordinator of Workforce and Community Education Programs will organize and execute the enrollment efforts for non-credit workforce programs and community education programs. This position will focus on building and maintaining efficient admission operations while promoting and growing enrollment in non-credit workforce programs and community education programs. The role requires exceptional organizational skills, a student-centered approach, and strong collaboration with both internal and external stakeholders. MAJOR RESPONSIBILITIES:
Workforce/Non-Credit Programs - Develop and implement effective enrollment strategies for workforce programs.
- Monitor and analyze enrollment data to identify trends and areas for improvement.
- Work with the OCC marketing team to develop promotional materials and campaigns, ensuring all workforce websites are consistently updated with accurate information.
- Act as the main point of contact for workforce program-related enrollment needs across all four OCC schools.
- Collaborate with the Admissions Department to implement targeted recruitment strategies for workforce programs.
- Coordinate and enhance communication between OCC departments to provide students with a smooth and cohesive enrollment experience.
- Partner with the Financial Aid and Student Accounts offices to assist workforce students in securing funding for their chosen programs.
- Provide the Admissions staff with training and accurate information about program offerings, career pathways, and enrollment processes.
- Coordinate the development and implementation of enrollment processes for new workforce programs as they are created.
- Represent the college at workforce development events, job fairs, and community outreach initiatives to raise awareness of program offerings.
Community Education Programs - Coordinate scheduling, logistics, and delivery of community education programs.
- Develop a comprehensive slate of Community Education programing that is representative of the community needs.
- Function as the primary liaison for students, instructors, college staff, and community members participating in community education programs.
- Monitor and track program participation, attendance, and feedback to ensure consistent quality and effectiveness.
- Maintain program documentation, including schedules, participant records, and compliance reports.
- Promote programs through community outreach, events, and marketing initiatives in collaboration with the college's marketing team.
- Support prospective program participants through the registration process, including registration, payment, and onboarding.
- Create and implement clear and consistent communication to registrants regarding community education programs.
- Prepare regular reports on enrollment trends, program outcomes, and student feedback.
- Performs other related duties as assigned.
Requirements:
MINIMUM QUALIFICATIONS: - Associate's degree from an accredited college, university of foreign equivalency.
- 2 years of professional experience in an admissions, recruitment, workforce development, customer service, event planning, or enrollment services role.
PREFERRED QUALIFICATIONS: - Bachelor's degree from an accredited college, university of foreign equivalency.
- Experience working with workforce development programs.
- Familiarity with higher education enrollment systems and processes.
- Customer service experience.
- Working knowledge and experience with a customer relationship management (CRM) system (i.e., Slate).
- Experience working within diverse populations.
- Bilingual in English and Spanish or English and another language.
KNOWLEDGE, SKILLS AND ABILITIES: - Strong organizational and project management skills with the ability to manage multiple priorities
- Excellent communication and interpersonal skills, with a focus on customer service.
- Knowledge of enrollment management practices and recruitment strategies.
- Ability to work collaboratively with internal and external stakeholders to achieve shared goals.
- Proficiency with technology, including CRM systems, enrollment platforms, and data reporting tools.
- A commitment to supporting the success of adult learners and non-traditional students.
Additional Information:
- Salary range is: $44,000-50,000, commensurate with credentials and relevant experience.
- Onondaga Community College offers a generous and competitive benefits package including:
- New York State Local Retirement System (pension) or an Optional Retirement Plan (401(a).
- Excellent health, dental, and vision insurance plans (qualifying domestic partner included).
- Onondaga Community College participates in the Public Service Loan Forgiveness program for eligible borrowers.
- This position may require occasional evening and weekend hours to support programs and events.
Application Instructions:
- To be considered, please submit a resume and cover letter at time of application.
- The three (3) references listed on the application must be professional references, one of which must be a current or former supervisor. Finalists will be contacted prior to references being checked.
- Offers are contingent upon the completion of a background check, and official transcripts are required upon hire.
Please contact hr@sunyocc.edu if you have questions. |
