The Clinic Operations Director oversees the strategic and operational aspects of clinic operations, ensuring efficiency, quality, and continuous improvement. The role involves high-level decision-making, strategic planning, and fostering a positive and collaborative workplace culture. The clinic operations director is responsible for overseeing clinic operations, process improvement, provider engagement, quality of care, and patient access.

Key Responsibilities:

Lead the strategic and operational direction of assigned specialties.
1. Implement and manage operational processes as aligned to the strategic plan of the organization.
2. Serve as a resource for site managers on advice and best practices for clinical operations.
3. Ensure the operations of clinics align with the growth and strategy of the organization and stay abreast with changes made in respective clinics.
4. Collaborate with leaders across departments to develop and implement process improvement strategies throughout specialties and practices.
5. Monitor and report strategic metrics and outcomes to Medical Practice and organizational leadership.
6. Provide clinical advisement and oversight as needed.
Manage financial resources within respective specialties both operationally and strategically.
1. Develop and implement the operational budget manage to variance.
2. Monitors accomplishment of agreed upon objectives at the assigned specialty level and where appropriate, institutes corrective actions, including reallocating resources, reprioritizing, and/or recommending modifications to established plans.
3. Participate in preparation of annual budgets to maximize financial support for applicable programs.
4. Provide regular financial reports to Medical Practices and organizational leadership.
Enhance provider engagement and satisfaction through effective initiatives and support.
1. Partner with providers and physician leaders to support their roles and responsibilities and improve overall provider experience.
2. Offer advice on provider engagement strategies specific to assigned specialties.
3. Collaborate with assigned dyad physician leader to continually improve provider engagement and implement provider-based initiatives.
Manage clinic leaders through coaching, development, and performance reviews.
1. Supervise all site managers within their respective specialties.
2. Ensure compliance and continual training for all clinic staff.
3. Create learning and development opportunities for clinic leaders and staff.

Core Competencies

Strategic Healthcare Knowledge:
- Understanding of key performance metrics and benchmarks that support growth and success of the medical group.
- Familiarity with various healthcare delivery models across care settings and specialties.
- Expertise in transforming organizational and system strategies into action across clinical practices
Financial, Compliance, and Risk Management Expertise:
- Advanced knowledge of billing, coding, and insurance processes.
- In-depth understanding of healthcare regulations and compliance.
- Proficiency in financial forecasting, budgeting, and resource allocation.
- Comprehensive knowledge of healthcare laws, regulations, and accreditation standards.
- Expertise in risk management and quality assurance.
- In-depth knowledge of HR policies, procedures, and best practices.
Clinical Practice Mastery:
- Deep understanding of specialty-specific clinical operations and best practices.
- Expertise in medical terminology and healthcare systems.
- Deep knowledge of patient care standards and best practices.
- Advanced familiarity with Electronic Health Records (EHR) systems.
- Proficiency in healthcare technologies, including telehealth and health IT systems.
Senior Leadership & Management Skills:
- Ability to lead, motivate, and develop clinic staff, clinical care teams and managers.
- Proficiency in conflict resolution, team building, and organizational development.
- Advanced decision-making and problem-solving skills.
- Ability to evaluate, manage, and develop the performance of managers and other key personnel.

Strategic Financial, Compliance, and Risk Expertise:
- Expertise in budgeting, financial management, and resource allocation.
- Ability to analyze and interpret complex financial statements.
- Advanced skills in risk management, quality assurance, and regulatory compliance.
Customer Service Orientation:
- Strong commitment to a patient-centered approach.
- Ability to oversee the management of patient complaints and satisfaction scores.
Strategic Leadership:
- Ability to develop and implement long-term strategic plans for the organization.
- Visionary thinking to drive organizational growth and innovation.
- Proficiency in analyzing market trends and adapting to changes.
Flexibility & Organization:
- Ability to adapt to changing circumstances and environments at an executive level.
- Willingness to take on diverse roles and responsibilities as needed.
- Detail oriented and strong organizational skills

Required Skills/Abilities (Unit Specific):

Demonstrated leadership skills and ability to interface effectively with employees, patients, physicians, and the community.
Ability to deal under stressful situations often dealing with staff, physicians, patients, families, and subject to irregular hours and on-call responsibilities.
Perform all other duties as assigned.

Education and Experience:

Bachelor degree in from an accredited school or related experience.
Master’s Degree in Healthcare administration or related field preferred.

Working Conditions:

Prolonged periods of sitting at a desk and working on a computer.
Ability to perform prolonged or extensive standing, walking, and/or traversing.
Must be able to lift up to 15lbs at times.
Comply with DOH requirements for annual health assessments and required immunizations.

Pay Range: $90,000-$100,000/annual

Employee salary is based on commensurate experience and other qualifications.

The mission of Oswego Health is to provide accessible, quality care and improve the health of residents throughout Oswego County. As a nonprofit healthcare system that was established in 1881, Oswego Health is proud to continue to be one of Oswego County’s largest employers. More than 1,200 employees spread throughout its 17 locations, work for the Oswego Health system, which includes the 164-bed community hospital with a brand new Medical Surgical Unit, a 32-bed state-of-the-art psychiatric acute-care facility with multiple outpatient behavioral health service locations, The Manor at Seneca Hill, a 120-bed skilled nursing facility, and Springside at Seneca Hill, an independent retirement community. The health system also operates Oswego Health Home Care, the only hospital-based certified home healthcare agency in the County as well as two outpatient centers, including the Fulton Medical Center, offering urgent care, lab, medical imaging, physical therapy, and occupational health services; and the Central Square Medical Center, offering urgent care, lab, medical imaging, and physical therapy services. In addition, Oswego Health includes the Oswego Health captive professional corporation, Physician Care P.C., providing physician services in orthopedics, cardiology, ENT, gastroenterology, breast care, audiology, general surgery, bariatrics, and primary care.

EQUAL EMPLOYMENT OPPORTUNITY

Oswego Health is committed to providing equal opportunity in all employment-related matters, without regard to race (including traits historically associated with race), creed, color, religion, sex/gender, national origin, age, marital or familial status, disability, pregnancy-related condition, sexual orientation, gender identity, gender expression, transgender status, citizenship status, ancestry, arrest/conviction record, military or veteran status, domestic violence victim status, genetic predisposition or carrier status, reproductive health decision making, relationship or association with a member of a protected category, or any other legally protected characteristic. Decisions affecting your position including, but not limited to, recruitment, hiring, placement, promotion, transfer, compensation, benefits, training, tuition assistance, leaves of absence, disciplinary action, layoff/recall, and terminations will be made in accordance with this policy.

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