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Site Manager - Clay Primecare

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Job Title: Site Manager Department: Oswego Health Medical Practice

Reports to: Clinical Operations Director Revision Date: 6/25/2024

Status: Exempt

Job Summary:

The Site Manager oversees daily operations of ambulatory clinics, ensuring efficient practice operations, identifying and implementing improvements, and leading a diverse team of clinical and non-clinical staff. Other focuses include overseeing streamlined patient access and operational efficiency through financial processes and reimbursement strategies. The Site Manager is also responsible for implementing operational changes, maintaining a positive workplace culture, and managing compliance and quality initiatives to uphold high standards of care.

Duties/Responsibilities:

Streamline patient access & operational efficiency by overseeing appointment scheduling, financial processes, clinical processes, and ensuring effective patient flow.

•Develop, update, and approve one time or permanent provider template modifications.

•Manage and optimize provider panel size.

•Establish and continuously improve patient scheduling & financial clearance/pre-registration processes, as well as referral management goals.

•Monitor reimbursement, charge master, price transparency, and denials.

Manage staffing and professional development efforts, overseeing both non-clinical and clinical staff.

•Participate in the mixing and annual evaluations of clinic staff.

•Schedule staff according to skill mix and clinic volumes

•Foster a positive clinic culture between staff and providers.

•Host team building events and serve as a resource to answer or escalate concerns.

•Oversee provider licensure & collaborative agreements within the clinic.

Establish efficient clinic operations and high-quality care through strategic management of budgets, quality metrics, compliance initiatives, process improvements, and data analytics.

•Oversee clinic cost control, annual staffing budgets, and capital opportunities.

•Monitor and report system-wide & specialty-specific quality & safety metrics.

•Implement ad-hoc projects focused on process improvement & strategy.

•Conduct Root Cause Analysis (RCA) for clinical, quality, and safety events.

•Contribute to operational questions for Press Ganey care experience surveys.

•Execute compliance initiatives (e.g., Medicare Chart Reviews) and policies related to quality care initiatives in ambulatory settings.

•Manage data collection and dashboards for KPIs.

•Manage overall reporting (e.g., contact hours, access indicators, patient experience, etc.), staff time off approval, and room utilization.

•Monitor policies, procedures, and workflow implementation.

•Manage clinic hours, including opening and closing clinic for daily operations.

Performs all other duties as assigned.

Required Skills/Abilities (Unit Specific):

Ability to motivate and develop staff and providers.
Proficiency in conflict resolution, team building, and clinical-staff development.
Strong decision-making and problem-solving skills.
Ability to evaluate, manage, and develop the performance of clinic staff and other key personnel.
Ability to manage multiple tasks and priorities.
Proficient in time management and delegation.
Detail-oriented and capable of maintaining accurate records.
Excellent verbal and written communication skills.
Ability to communicate effectively with staff, patients, and other stakeholders.
Strong presentation and negotiation skills.
Experience in recruiting, hiring, and training staff.
Ability to manage employee performance and development.
Budgeting and financial management skills.
Ability to analyze financial statements and manage resources efficiently.
Proficient in risk management and quality assurance.
Strong commitment to a patient-centered approach.
Ability to oversee the management of patient complaints and satisfaction.
Ability to address the needs of a practice continuously and proactively.
Strong problem-solving skills to address issues promptly and effectively.
Innovative thinking to find creative solutions to challenges.
Ability to implement practice growth and innovation initiatives.
Understanding of market trends and ability to adapt to changes.
Ability to adapt to changing circumstances and environments.
Willingness to take on diverse roles and responsibilities as needed.
Ability to find and use available resources efficiently across various practice settings.
Proactively seeks out new resources and tools to improve practice operations.

Education and Experience:

Bachelor's Degree and three years related experience preferred, preferably in a medical practice. Strong clinical background is ideal. Equivalent combination of education and experience may be considered.
Understanding of healthcare regulations and compliance.
Familiarity with clinical practices and procedures.
Knowledge of medical terminology and healthcare systems.
Knowledge of patient care standards and best practices.
Financial, Compliance, and Risk Management Acumen:

Comprehensive knowledge of insurance processes, including prior authorizations.
Advanced knowledge of billing, coding, and insurance processes.
Understanding of payer requirements and healthcare reimbursement mechanisms.

Technical Proficiency:

Familiarity with Electronic Health Records (EHR) systems.
Understanding of telehealth and other healthcare technologies.
Proficient in office software (e.g., MS Office, practice management software).

Working Conditions:

Extended periods of sitting, using standard office equipment including, but not limited to: computers, phones, scanners, fax machines, printers, etc.
Occasionally requires assembling, using and maintaining all departmental equipment.
Occasionally requires prolonged periods of standing and walking with the ability to lift, push or pull up to 15 lbs. using proper body mechanics.
Attendance ensures that job requirements are met.
Actively participates in Quality Assurance programs and CQI, in-service programs, cross-training; completes department specific requirements/competencies; attends all mandatory classes as required; participates in meetings and committees as assigned.
Complies with DOH requirements for annual health assessments and required immunizations.

Pay Range: $27-$32.00/hour

Employee salary is based on commensurate experience and other qualifications.

The mission of Oswego Health is to provide accessible, quality care and improve the health of residents throughout Oswego County. As a nonprofit healthcare system that was established in 1881, Oswego Health is proud to continue to be one of Oswego County’s largest employers. More than 1,200 employees spread throughout its 17 locations, work for the Oswego Health system, which includes the 164-bed community hospital with a brand new Medical Surgical Unit, a 32-bed state-of-the-art psychiatric acute-care facility with multiple outpatient behavioral health service locations, The Manor at Seneca Hill, a 120-bed skilled nursing facility, and Springside at Seneca Hill, an independent retirement community. The health system also operates Oswego Health Home Care, the only hospital-based certified home healthcare agency in the County as well as two outpatient centers, including the Fulton Medical Center, offering urgent care, lab, medical imaging, physical therapy, and occupational health services; and the Central Square Medical Center, offering urgent care, lab, medical imaging, and physical therapy services. In addition, Oswego Health includes the Oswego Health captive professional corporation, Physician Care P.C., providing physician services in orthopedics, cardiology, ENT, gastroenterology, breast care, audiology, general surgery, bariatrics, and primary care.

EQUAL EMPLOYMENT OPPORTUNITY

Oswego Health is committed to providing equal opportunity in all employment-related matters, without regard to race (including traits historically associated with race), creed, color, religion, sex/gender, national origin, age, marital or familial status, disability, pregnancy-related condition, sexual orientation, gender identity, gender expression, transgender status, citizenship status, ancestry, arrest/conviction record, military or veteran status, domestic violence victim status, genetic predisposition or carrier status, reproductive health decision making, relationship or association with a member of a protected category, or any other legally protected characteristic. Decisions affecting your position including, but not limited to, recruitment, hiring, placement, promotion, transfer, compensation, benefits, training, tuition assistance, leaves of absence, disciplinary action, layoff/recall, and terminations will be made in accordance with this policy.

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