Fosters a positive and professional customer service experience during all interactions with customers, co-workers and third party relationships while adhering to proper customer identification procedures and confidentiality requirements. As part of the Loan Operations Team, this position is responsible for loan account creation and maintenance activities on the Bank’s core processing system. This role supports all loan operations functions, including but not limited to daily servicing responsibilities, functions related to Escrow (Insurance and Taxes), including escrow analysis, and external reporting to various business partners, including investor reporting and loan participants. Cooperates with other members of the department to achieve departmental goals.

Essential Functions

Setup new loans on the core processing system within two business days of funding and transfer ownership of existing loans to investors after a loan is sold to the secondary market. Perform file maintenance on existing accounts with accuracy, on a daily basis, as needed.
Assists Loan Servicing Specialists with detailed research and problem solving on in depth loan related, customer service concerns in order to resolve the issue and document the steps taken to reach the conclusion. Will communicate results to Loan Servicing Specialists so they may pass information on the requestor or may assist Loan Servicing when delivering clarification or resolution, as necessary.
Accurately complete all necessary monetary and file maintenance transactions resulting from conversion of loans, in process to permanent financing loans, modification to loan terms, audit and compliance reviews, etc., or loan payments received-including commercial participation loans.
Maintain all escrow accounts, tracking, and analysis processes including all escrowed/non-escrowed taxes and insurance as specified in procedures for hazard, flood, private mortgage insurance, and taxes.
Review, maintain, and process the Bank’s portfolio of loans sold to the secondary market in order to follow the Bank’s contract with secondary markets.
Assist in perfecting liens on new loans, maintain collateral on existing loans, review collateral expiration reports monthly, renew filings that are due to expire as required. Complete all necessary processes for paid off loans, including preparation of releases upon loan satisfactions on such items as UCC filings, liens, mortgages, and all other forms of terminations/releases as needed.
Assist Loss Mitigation/Collections with transactions related to Special Delinquency customers, including payments, escrow restructuring, deferments, Special Delinquency reporting, charge-off processing, and loan information support.
Preparation of various Board and Management level reports, as well as others.
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, meet all job-specific training requirements in a timely fashion.

Secondary Functions

Train new staff on Loan Operations/Loan Servicing functions in a Bank-wide capacity; provide training for existing staff as necessary.
Review daily and monthly system-generated exception reports in order to ensure loans are functioning according to the note. This will also include researching and performing maintenance to loans in order to correct issues that caused the loan to show an exception.
May assist in special projects and research as requested by the department manager. These projects may include setup and analysis of new processes and systems to improve department accuracy and efficiency.
Provide assistance wherever necessary to help the Loan Operations Department, and the Bank, in achieving their annual goals.
Completion of regulatory compliance training as assigned.

Competencies

Customer Service Expertise
Intermediate Computer Skills
Communication
Customer Focus
Creative Thinking
Professionalism
Business Fundamentals

Supervisory Responsibility

None

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, printers and filing cabinets.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit or stand at a desk, listen and speak on a phone, and work on a computer. There may be occasional lifting and transporting of up to 25 pounds. The employee must have physical strength to handle routine office materials and tools. Dexterity of hands and fingers.

Requirements

3-5 years banking experience
Strong knowledge of Federal and State Banking Regulations
Knowledge of core and front end data processing systems
Knowledge of Bank’s loan policies and guidelines
Practical experience in loan documentation, loan compliance, loan operations, loan servicing, record management or a closely related field
Notary License desirable

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for these job duties, responsibilities and activities may change at any time with or without notice.

Salary Description

$17.00-$21.00 Hourly

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