Pathfinder Bank is seeking a Customer Service Representative (Floating) to support operations within a community banking and financial services environment. This role contributes to customer transactions, deposit account servicing, and branch support across multiple locations, ensuring a high level of service and adherence to banking regulations.

Join a team that values your expertise and your community. At Pathfinder Bank, you are more than an employee. You are a valued member of a team that takes pride in helping local businesses and communities grow. When you join us, you become part of a people-first culture built on respect, development, and service.

We offer:

Competitive compensation and benefits, including health coverage, 401(k) with company match, and paid time off
Opportunities for career growth and internal mobility within a community bank
A supportive team environment focused on employee development and engagement
A community-focused culture with opportunities to give back locally

Position Summary
Provides a positive and professional customer service experience while supporting daily banking operations across multiple branch locations. Performs a variety of customer transactions and account servicing functions, while ensuring compliance with bank policies, procedures, and regulatory requirements.

Essential Functions

Process customer transactions including deposits, withdrawals, payments, and transfers in accordance with banking policies and procedures
Provide customer service support related to deposit accounts, account maintenance, and general banking inquiries
Assist customers with account opening, product education, and basic financial services needs
Maintain accuracy in cash handling, balancing, and transaction processing within established guidelines
Support daily branch operations including teller line coverage and platform assistance as needed
Travel between assigned branch locations to provide staffing support based on operational needs
Ensure compliance with banking regulations, including customer identification procedures, privacy, and data security requirements
Identify opportunities to refer bank products and services that align with customer needs
Maintain a professional and positive customer experience during all interactions
Perform administrative and operational tasks to support branch efficiency and service delivery

Requirements

High school diploma or equivalent
Prior customer service or cash handling experience
Ability to travel between branch locations as needed
Strong communication and interpersonal skills
Ability to work in a fast-paced banking environment while managing multiple priorities
Basic computer proficiency and ability to learn banking systems
Strong attention to detail and accuracy in transaction processing
Ability to adhere to banking policies, procedures, and regulatory requirements

Preferred Qualifications

Experience in banking, financial services, or retail banking environment
Knowledge of deposit accounts, teller operations, or basic banking products
Previous experience handling customer transactions in a regulated environment

Salary Description

$17.00 - $19.00 Hourly

Apply now

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