Location
This position is 100% in-office and reports to our facility on-site in Syracuse, NY (Must be local or willing to relocate at your own expense).

Role Summary

Rapid Response is passionate about creating cutting-edge solutions that make a positive impact on protecting life and property. The Project Management Office (PMO) plays a critical role in ensuring the successful delivery of our projects. We are dedicated to providing best-in-class project management methodologies, standards, and tools that drive efficiency and effectiveness—whether in traditional or Agile environments. We are a team of dedicated individuals who are committed to exceeding customer expectations.

We are seeking a motivated and experienced PMO Manager to lead our team and ensure the successful execution of all projects. This role is responsible for building and maturing PMO practices, leading cross-functional projects, and managing projects hands-on. The ideal candidate has a proven track record of delivery excellence, a PMP certification, and strong experience applying Agile principles.

Salary Range
$105,000 - $125,000 per year, based on experience.

Responsibilities

Develop and implement PMO standard operating procedures (SOPs) aligned with PMI guidelines
Manage defined projects to meet expectations, achieve business outcomes, and adhere to quality standards
Coach and mentor project management and quality teams
Collaborate with stakeholders to identify and address project risks and challenges
Proactively identify opportunities for improvement and implement changes to enhance project management practices
Stay abreast of trends and best practices in project management
Contribute to the development and implementation of training programs for project teams
Out of state, routine travel is required

Basic Qualifications

PMP Certification
Four (4) year degree or equivalent military experience
Excellent verbal and written communication skills
Ability to work on multiple projects concurrently
Highly organized with demonstrated attention to detail and a sense of urgency

Preferred Qualifications

Bachelor's Degree in Information Technology, Computer Science, or Engineering
Five plus (5+) years of hands-on experience managing projects
PMI DASM (Disciplined Agile Scrum Master), GAQM CPD (Certified Project Director)

COVID-19 Vaccine Requirements

Must be vaccinated against COVID-19. We are not requiring boosters at this time.

What awaits you at Rapid Response

Medical, Dental, Vision, and 401k
Paid vacation and sick time
Wellness program and wellness days off
Internal advancement opportunities
The opportunity to make an impact on communities across the country every day

About Us
Founded in Syracuse, NY in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether it’s a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our “heroes” are there to help every day. Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.

Additional Information
Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. Rapid Response is an Equal Opportunity Employer.

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