Rapid Response Monitoring is seeking a Residential Concierge for our upscale residential building in Franklin Square. We are seeking a well-presented, friendly, organized, and service-oriented front desk agent to join our company. You'll be responsible for performing various administrative tasks, such as answering telephones, responding to residents’ questions and concerns and ensuring smooth daily operations within this resort-style community. As the first point of contact for our customers, you must be personable and have outstanding interpersonal communication skills. The right candidate will be an integral part of our vision of delivering the lifestyle our residents deserve.

Salary Range

$20.00 to $23.00 per hour, based on experience

Hours

Various Full-time hours on 1st & 2nd shift.
Weekends Required.

Responsibilities

Greet residents and guests at the front desk with a welcoming smile and professional yet friendly demeanor.
Handle packages: Receive, log, and retrieve packages for residents.
Handle complaints: Address resident complaints and report them to the appropriate department.
Provide information: Offer local knowledge and recommendations on attractions, dining, and entertainment, coordinate personal shopping and or grocery delivery upon request.
Liaise with staff: Work with housekeeping, cleaning, and groundskeeping staff to ensure safety and cleanliness standards are maintained.
Build a network: Develop a network of local contacts, service providers, and businesses to serve guests.
Notify Security of any issues that you cannot resolve immediately.

Qualifications

Basic Qualifications

High school diploma or GED equivalent
Computer literate and proficient in using Microsoft Office
Flexible Schedule and weekend availability
Organized and detail-oriented
Excellent customer service skills
Must display strong verbal and written communication and phone skills, including a professional phone demeanor
Excellent interpersonal skills, diplomacy, and the ability to interact effectively with individuals and groups at all levels
Ability to remain calm, polite and patient in stressful situations
Successfully clear drug screen and background check to meet industry and security licensing requirements

Preferred Qualifications

Minimum of two (2) years of experience in customer service, front desk, and/or the hospitality industry

Physical Requirements

Working Conditions

Moderate lifting 15-30 pounds regularly.
Ability to lift, push, pull, or carry heavy objects. Occasional heavy lifting of >50 pounds.
Be physically active, able to frequently sit, stand, or walk for observing patrols, for long periods, and comfortable climbing stairs and walking up inclines and uneven terrain.
Conduct frequent and random on-foot patrols of the building and campus perimeter.
Effectively demonstrates the ability to use proper techniques in controlling disorderly or combative visitors, personnel, or trespassers when necessary.
Working in extreme conditions, heat\sun, cold, wet, and temperature changes while fulfilling patrol duties.

What awaits you at Rapid Response

Annual salary increases and performance bonuses
Medical, Dental, Vision, and 401k
Paid Vacation and Sick Time
Wellness Program + Wellness DAYS OFF
Internal advancement opportunities
The opportunity to make an impact on communities across the country every day

About Rapid Response

Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses. Whether it’s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid!

Located in Franklin Square, Rapid Response prides itself as a newly remodeled state-of-the-art facility containing ultra-modern technology. From touch-free entrances and continual sanitization to iPad break rooms and comfortable lounge areas, our employees enjoy a pristine and contemporary work environment.

Additional Information

Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. Rapid Response is an Equal Opportunity Employer.

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