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Human Resources Generalist
Rapid Response Monitoring
People & HR
Syracuse, NY, USA
USD 60k-80k / year
Posted on Dec 18, 2025
Location
This position is 100% in-office and reports to one of our facilities onsite in Syracuse, NY; Corona, CA or Henderson, NV.
Job Summary
The Human Resources Generalist is responsible for supporting day-to-day HR operations across multiple functional areas and offices, including but not limited to employee relations, onboarding, benefits administration, compliance, performance management, and HR policy implementation. This role serves as a trusted resource for employees and managers while ensuring HR practices align with company goals and legal requirements.
Salary Range
$60,000 per year - $80,000 per year
Hours
Various; this position supports an organization operating 24/7, 365 days a year
Responsibilities
- Employee Leave of Absence Management:
- Assess employee's eligibility for leave and assist in applying for said leave such as: FMLA/CFRA, PFL, DBL, and Workers Comp.
- Maintain up-to-date records regarding employees on leave and their return-to-work status
- Approve/deny disability and FMLA leave requests under the guidance of the HR Manager
- Report Worker’s Compensation claims to insurance agency and COVID-19 cases to the DOH in a timely manner - Assist managers and supervisors in understanding and implementing company policies related to performance, discipline, and related topics
- Manage onboarding for company, including inputting accurate information into HRIS/payroll system
- Provide support with benefits overview and open enrollment
- Assess training, development and employee relations needs through surveys, interviews, focus groups, and communication with managers
- Create, organize, plan, and present various forms of onboarding, orientation, and skills training for employees
- Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements
- Maintain up-to-date records in HRIS regarding employee training, skills, education, etc
- Counsel employees (and potential employees/applicants) on health plan provisions and assist in benefits enrollment
Basic Qualifications
- Associate Degree or advanced certificate in HR
- 3-4 years of progressive experience in Human Resources positions
- 1-2 years of leave management experience
- Considerable knowledge of HR principles and practices
- Ability to adapt to a fast-paced work environment and prioritize workload according
Preferred Qualifications
- Bachelor’s degree or equivalent in Human Resources, Business or Organization Development or related field
- SHRM or PHR Certification
- Advanced knowledge of various employment laws
- Strong understanding of state and federal requirements and regulations
What awaits you at Rapid Response
- Annual salary increases and performance bonuses
- Medical, Dental, Vision, and 401k
- Paid Vacation and Sick Time
- Wellness Program + Wellness DAYS OFF
- Internal advancement opportunities
- The opportunity to make an impact on communities across the country every day
About Rapid Response
Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses. Whether it’s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid!
Additional Information
Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at www.rrms.com/careers. Rapid Response is an Equal Opportunity Employer.