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IMT Clinical Support Representative
State University of New York Upstate Medical University
Customer Service
Syracuse, NY, USA
Posted 6+ months ago
IMT Clinical Support Representative
- Syracuse
- Administrative, Secretarial & Clerical
- Information Management & Technology
- Full-time
- Opening on: May 7 2025
- IMT-Rev Cycle & Training
- State of New York
- TH Instructional Support Associate, NSSL2
- 84707
- UUP (State University Professional Services Unit)
Job Summary:
The IMT Clinical Support Representative provides first line support to hospital staff including nurses and providers through rounds, pages, support tickets, and phone calls, and ultimately serve as a liaison between end users and IMT. Issues are documented and escalated to IMT teams as appropriate following established support pathways. An IMT Support Representative also maintains a basic knowledge of IMT systems and operational workflows, and provides end user training as assigned.
Minimum Qualifications:
Associate's Degree in a healthcare related field and a minimum of 2 years relevant healthcare related experience, or an equivalent combination of education and experience required. Excellent computer, written/oral communication, interpersonal, and time management skills also required.
Work Days:
Rotating shifts and on-call and weekends/holidays
Message to Applicants:
This is a temporary position due to leave.
Recruitment Office: Human Resources