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Scheduling/Patient Access Office Manager
State University of New York Upstate Medical University
Operations
Syracuse, NY, USA
Posted on Oct 24, 2025
Scheduling/Patient Access Office Manager
- Syracuse
- Management & Professional
- Full-time
- Opening on: Oct 23 2025
- Physical Med & Rehab Admin
- State of New York
- TH Senior Staff Assistant, NSSL3
- 85781
- UUP (State University Professional Services Unit)
Job Summary:
The Scheduling/Patient Access Office Manager is responsible for managing the front desk operations, patient scheduling and call center operations as well as associated staff of a busy Physical Medicine & Rehabilitation office. Responsibilities include reporting, quality improvement, auditing, training, coaching, annual performance evaluations, managing issues and facilitating time and attendance. Management/oversight of multiple outpatient sites and associated call center. This position will also be responsible for all registration related, co-pay related tasks. Management of acute care scheduling, inpatient rehabilitation scheduling, check in and registration of patients and facilitate open lines of communication with staff, business manager, director, PM&R leadership team, patients and family. This position must maintain reporting related to scheduling, call volumes and statistics, co-pays, templates and other related functions.
Minimum Qualifications:
Bachelor's degree and 3 years of related experience or Associate's degree and 5 years of related experience required.
Preferred Qualifications:
Work Days:
M-F Days
Message to Applicants:
Recruitment Office: Human Resources