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Call Center Representative
State University of New York Upstate Medical University
Customer Service
Syracuse, NY, USA
Posted on Jan 9, 2026
Call Center Representative
- Syracuse
- Administrative, Secretarial & Clerical
- Full-time
- Opening on: Jan 8 2026
- Upstate Connect
- State of New York
- TH Staff Assistant 2, NSSL1
- 87948
- UUP (State University Professional Services Unit)
Job Summary:
The incumbent must present a positive and helpful image to all callers and perform a wide variety of call center services to assist patients, and internal/external callers. Also the incumbent should be proficient with multiple software programs for sending messages, call processing and documentation.
Minimum Qualifications:
Associate's degree and two years of relevant health care or call center experience (preferably in a hospital or medical call center setting) or equivalent combination of education and experience, excellent communication and customer service skills, ability to manage multiple priorities and computer skills required.
Preferred Qualifications:
Knowledge of Medical Terminology, Hands on experience using Multi-line Phone Systems or Call Center Phone System and Bilingual Skills (English/Spanish) preferred.
Work Days:
1445-2315 rotating weekends and holidays
Message to Applicants:
Recruitment Office: Human Resources