Outpatient Administrative Specialist

State University of New York Upstate Medical University
State University of New York Upstate Medical University

Operations

Syracuse, NY, USA

Posted on Apr 15, 2026
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Outpatient Administrative Specialist

  • Syracuse
  • Administrative, Secretarial & Clerical
  • Full-time
  • Opening on: Apr 14 2026
  • Nappi Family Medicine
  • State of New York
  • TH Staff Assistant 2, NSSL1
  • 89175
  • UUP (State University Professional Services Unit)

Job Summary:

The Outpatient Administrative Specialist will perform standardized patient check-in and check-out procedures, scheduling new patient appointments including registration activities such as entering and/or verifying demographic, insurance and/or financial information; generates routine forms and other documentation. Will also work with/advise patients on insurance carrier requirements including services not covered and obtains documentation, collects patient co-pays, etc., and tracks/accounts for monies collected on a daily basis. Use of computer systems such as Epic, Word, Outlook, Chartmaxx, etc. is needed. Answers telephone, obtains insurance authorizations, referrals, and manages denial processes. Attends education on insurance changes and updates. Prioritizes incoming mail, faxes and correspondence. Understands the need for ABN's and Waiver of Liability patient signatures. Accepts assignments to other areas as needed. Assists in QI activities.

Minimum Qualifications:

Associates Degree and two years of relevant patient financial/insurance services experience in a healthcare related setting or equivalent combination of education and experience required. Working knowledge of medical terminology, familiarity with medical coding, and excellent written/oral communication skills required. Ability to multi task all support roles in a high volume setting. Excellent phone customer service and strong computer skills, and keyboarding are necessary

Preferred Qualifications:

Working knowledge of computer systems such as Epic, Word, Outlook, etc. and understanding of insurances and referrals, preferred.

Work Days:

M-F Days Hours based on Operation Need

Message to Applicants:

Recruitment Office: Human Resources

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