Patient Service Representative - Fayetteville

State University of New York Upstate Medical University
State University of New York Upstate Medical University

Full-time

Syracuse, NY, USA

USD 18.75-28.4 / hour

Posted on Oct 2, 2026
Apply now
Job Summary:

The Front-End Patient Service Representative (PSR), in our Primary Care/Internal Medicine division, serves as the first point of contact for patients and visitors. This position is responsible for delivering exceptional customer service while performing a variety of administrative and clerical tasks to support patient care. The PSR manages patient registration, appointment scheduling, insurance verification, and front-desk operations to ensure smooth patient flow and a positive experience.

  • Greet patients, families, and visitors in a professional, friendly, and courteous manner
  • Check in and register patients for appointments, confirming demographic and insurance information
  • Schedule and confirm appointments, follow up on cancellations, and manage waitlists
  • Verify insurance eligibility, obtain pre-authorizations when required, and collect copayments or balances
  • Maintain accuracy and confidentiality of patient records in compliance with HIPAA and organizational policies
  • Communicate effectively with clinical and imaging staff to coordinate patient flow and minimize wait times
  • Answer incoming calls, respond to inquiries, and route messages appropriately
  • Assist patients with forms, wayfinding, and understanding pre-procedure instructions
  • Monitor and maintain front-desk supplies and patient-facing materials
  • Escalate patient concerns or service issues to management as needed
  • Participate in department meetings and training sessions to stay current on processes and protocols
Minimum Qualifications:

Associates Degree or pertinent college level courses and two years of administrative/office management experience. Will consider equivalent combination of education and experience.

Preferred Qualifications:

Work Days:

Monday through Friday daytime hours

Message to Applicants:

Our benefits package includes health, dental and vision insurance, eligibility for employer 401k funding after 1 year (3% quarterly/5% annual on vesting schedule), tuition reimbursement, generous paid time off, including vacation and personal time, paid sick leave, holidays and floating holidays

G3: $18.75 - $28.40

Please note the salary information shown is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as internal equity, market and business considerations.

Recruitment Office: MedBest Medical Management

Apply now
See more open positions at State University of New York Upstate Medical University