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Program Manager

Syracuse University

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Operations

Syracuse, NY, USA · North Syracuse, NY, USA

Posted on Jul 11, 2024

Posting Details

Job #	041058
Department Code	21301-2038
Department	Education-Academic Services
Job Title	Program Manager
Location	Syracuse, NY
Pay Range	$60,450 - $61,000
Pay Determination	Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level	S5
FLSA Status	Exempt
Hours	Standard University business hours: 8:30am – 5:00pm (academic year) 8:00am – 4:30pm (summer) Hours may vary based on operational needs.
Job Type	Full-time
Campus	Syracuse, NY
Unionized Position Code	Not Applicable
Job Description	The Office of Academic and Student Services in the School of Education (SOE) provides a thorough and effective support system for all SOE students with a focus on the following areas: undergraduate and graduate admissions, academic advising, and career services. The Program Manager reports to the Assistant Dean for Student Success and oversees administrative functions and operations in the office. Specific responsibilities include managing, developing, and streamlining operational processes and procedures; supporting graduate and undergraduate admissions and recruitment in consultation with staff; planning and coordinating programs, activities, and events for the office and School-wide; managing fiscal matters (including purchasing and payroll for student staff); and maintaining close working relationships with staff and faculty in SOE, and departments across the University.
Education and Experience	Bachelor’s degree or an equivalent combination of education and experience. High school diploma is required. Must have a minimum of 3 years post degree work experience.
Skills and Knowledge	Proficiency with Microsoft Office suite (Word, Excel, PowerPoint, Teams); experience with various videoconferencing tools; and the ability to quickly master new software systems. Demonstrated ability to prioritize and deal with multiple demands; strong communication, organizational, and interpersonal skills; attention to detail is a must. Ability to handle sensitive information and exercise independent judgment is required. Appreciation and sensitivity to the needs of students from diverse backgrounds is necessary. Familiarity with academic institutions (higher education and K-12) helpful.
Responsibilities	Manage, develop, and streamline operational processes and procedures for the Office of Academic and Student Services in consultation with Assistant Dean and staff. Operational processes and procedures include, but are not limited to the office calendar and programming and events schedule; University technology and systems (e.g. Orange SUccess, OnBase, Handshake, and Degree Works); student employees (recruitment, hiring, training, supervision); file management (e.g. One Drive and Teams); marketing communications and onboarding new staff. Stay attuned to changes to central operational processes and procedures and adjust office operations as necessary. Assist in managing, developing, and streamlining processes and procedures that help align the operations of the Office of Academic and Student Services and Academic Operations when needed. Support graduate programs with recruitment and admissions initiatives and processes in collaboration with Office of Academic and Student Services staff and other SOE staff, program faculty, and central University offices. Support includes, but is not limited to, working with University systems (Slate, Data Insights), running reports, and analyzing data to assist with the enhancement of enrollment efforts; managing and tracking application records and databases; for select graduate programs: assisting admissions committees and coordinating admissions interviews (e.g. Counseling and Human Services); supporting marketing and communications efforts, such as responding to inquiries, developing marketing materials and campaigns, and updating web pages; and supporting undergraduate recruitment and admissions initiatives and processes when needed. Serve as lead or support staff for programs and events connected to the Office of Academic and Student Services and School-wide. Examples of programs and events include: Syracuse Welcome, Welcome Back Picnic, Family Weekend, and graduate and undergraduate recruitment events (e.g. high school visits, Orange Previews, Admitted Student Days, virtual information sessions and regional admissions events). Manage purchasing and payments for office and student payroll. Other position-related duties as assigned.
Physical Requirements	Not Applicable
Tools/Equipment	Not Applicable
Application Instructions	In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University	Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience. The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area	Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement	Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans	Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Diverse and Inclusive Campus Community	Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.
Quick Link	https://www.sujobopps.com/postings/105365
Job Posting Date	07/10/2024
Application Deadline
Full Consideration By
Job Category	Staff
Message to Applicants

Applicant Documents

Required Documents

Resume/CV
Cover Letter

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

* How did you first find out about this position?
- sujobopps.com (Syracuse University Online Employment website)
- Syracuse University HR Recruiter
- Virtual Career Fair (via NYS Department of Labor)
- SUNY EOC (Equal Opportunity Center)
- Women’s Opportunity Center
- Jubilee Homes
- Syracuse Northeast Community Center
- Interfaith Works
- JobPlus
- Syracuse.com
- Chronicle of Higher Education
- HigherEdJobs.com
- HERC (HERC Higher Ed Recruitment Consortium)
- InsideHigherEd.com
- Indeed.com
- DiverseEducation.com (Diverse Issues in Higher Education website)
- LinkedIn Job Posting
- Facebook
- Job Fair
- Search Firm
- Referred by an SU Employee
- Other
* If "other", please describe how you first found out about this position.
(Open Ended Question)