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Daytime Supervisor

Syracuse University

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People & HR, Operations

Syracuse, NY, USA · North Syracuse, NY, USA

Posted on Friday, August 9, 2024

Posting Details

Job #	041170
Department Code	20621-5444
Department	SU Libraries
Job Title	Daytime Supervisor
Location	Syracuse, NY
Pay Range	$23.07 - $28.20 per hour
Pay Determination	Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level	S4
FLSA Status	Non-exempt
Hours	Sunday 10am-6pm (academic year); 12-8pm (summer) Monday through Thursday 8:30am-5pm (37.5 hours per week.) Hours may vary based on operational needs.
Job Type	Full-time
Campus	Syracuse, NY
Unionized Position Code	Not Applicable
Job Description	The Daytime Supervisor for the Department of Learning and Academic Engagement (LAE) is responsible for the management and oversight of all LAE-staffed patron service points during the daytime hours Sunday through Thursday. In collaboration with the evening/weekend supervisor, the daytime supervisor creates and maintains the hourly schedule for department service points, including physical desks and online chat. The supervisor directly supervises, trains, and supports 3 library technicians and several graduate student employees. The supervisor regularly staffs the department’s service desks and chat service, providing research and technology assistance to patrons and provides support for events and outreach activities coordinated by the department. The individual in this position works as part of a collaborative team with the other department supervisors, communicating regularly to share important information and ensure continuity in service and department operations. Library / Libraries
Education and Experience	Required qualifications: Bachelor’s degree or equivalent combination of education and experience. At least three years of successful supervisory and management experience, preferably in a library or busy public service or customer service environment. Experience hiring, training and coaching staff. Experience designing and implementing workflows in a collaborative team setting. Desired qualification: More than three years of relevant work experience. MLIS or advanced training beyond the bachelor’s degree. Experience with complex scheduling. Experience supervising bargaining unit staff. Advanced training in library, customer service, management, or related field(s). Experience with technology services (e.g., PC and Mac computers, high speed printers, scanners, plotters).
Skills and Knowledge	Significant understanding of: Customer or patron service best practices. Public services in academic libraries. Effective supervisory techniques and strategies. Ability to: Supervise, train, guide, motivate, and evaluate staff. Create and manage staff schedules. Work well under pressure and in the spotlight. Lead and analyze workflows, projects, and services. Demonstrates: Successful experience managing services and staff in a busy customer service setting involving technology and information services. Strong discernment and independent judgement in handling personnel issues and customer service situations. Strong interpersonal skills and ability to collaborate as well as delegate. Strong skills in understanding, analyzing, and solving problems related to library service and operations. Strong technology skills and problem-solving ability with software and equipment used by staff and patrons. Strong time management and organizational skills and strong work ethic. Creativity, flexibility, and ability to adapt to change. Strong written and verbal communication skills.
Responsibilities	Staff Supervision and Management Hire, train, supervise, evaluate, and direct the work of 3 daytime library technicians (LTs). Hire, train, supervise, evaluate, and direct the work of several graduate student employees, with support from the evening/weekend supervisor and student support group leader. Provide support to all library technicians, student assistants and the student support group leader in their service and departmental responsibilities during the daytime hours. Oversee the work of LTs involved in training and supporting graduate student employees. Manage operations of Learning and Academic Engagement service points, including service desks and chat service during daytime hours. Create and maintain LT and student schedules in collaboration with evening/weekend supervisor and student support group leader. Ensure service areas are staffed as scheduled with no coverage gaps and resolve emergencies as they arise. Revise schedules when needed following Libraries and Bargaining Unit contract guidelines. Communicate with evening/weekend supervisor and department head regarding any scheduling issues. Department Efficiency In consultation with the department head and other department supervisors, create, maintain, and propose modifications to policies, procedures, and workflows related to service in order to support goals of the department. Work with department head and other department supervisors to achieve efficient department workflow and operations, service delivery, and data review, gathering and analysis. Research Assistance Staff physical service desks and chat service on regular schedule and on as needed basis. Event and Outreach Support Provide logistical support for the wide range of outreach activities and events hosted in the Miron Learning Commons, including communicating with partners, scheduling set up and take down, signage, etc. In collaboration with other staff, coordinate the Libraries’ participation in campus information fairs and events, including staff participation and promotional materials. Other duties as assigned.
Physical Requirements	Not Applicable
Tools/Equipment	Not Applicable
Application Instructions	In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University	Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience. The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area	Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement	Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans	Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Diverse and Inclusive Campus Community	Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.
Quick Link	https://www.sujobopps.com/postings/105889
Job Posting Date	08/08/2024
Application Deadline
Full Consideration By
Job Category	Staff
Message to Applicants

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How did you first find out about this position?
- sujobopps.com (Syracuse University Online Employment website)
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- Women’s Opportunity Center
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