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Project Operations Manager

Syracuse University

Operations

Syracuse, NY, USA · North Syracuse, NY, USA

Posted on Oct 30, 2024

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Posting Details

Job #	041442
Department Code	31104-1090
Department	Office of Chief Operations Officer
Job Title	Project Operations Manager
Location	Syracuse, NY
Pay Range	$67,000 - $80,000
Pay Determination	Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level	S5
FLSA Status	Exempt
Hours	Standard University business hours 8:30am – 5:00pm (academic year) 8:00am – 4:30pm (summer) Hours may vary based on operational needs.
Job Type	Full-time
Campus	Syracuse, NY
Unionized Position Code	Not Applicable
Job Description	The Office of the Chief Operations Officer is seeking an experienced Project Operations Manager to lead project team efforts within the division and support the implementation and maintenance of process improvement initiatives. Detail-oriented and proactive, this role will rely on well-honed analytical aptitude to assess complex situations to manage both moderate and large-scale projects, effectively develop and manage timelines, and provide regular progress updates to critical stakeholders. This role will create synergistic relationships with Division leadership, project leaders and key stakeholders, including the Communications Director, to ensure compliance of all printed materials with University Brand Guidelines, suitable for presentation to University Senior Leadership and Trustees. This position is responsible for researching and analyzing the operational activities of the business to support process efficiency and overall optimization of operations. This role will review current policies, operating procedures and develop efficiency changes and implement new policies and procedures as needed. Prior experience working in the hospitality sector (business dining, healthcare, higher education) with contract services management companies such as Compass, Aramark, or Sodexo would be highly advantageous.
Education and Experience	Bachelor of Science in a Business-related discipline related field. Two (2) plus years of experience in analytical role. LEAN Six Sigma certification preferred.
Skills and Knowledge	Experience in the hospitality sector (business dining, healthcare, higher education) and with contract services management companies such as Compass, Aramark, or Sodexo preferred. Advanced proficiency in Excel, particularly with pivot tables and report creation. Experience in Lean Six Sigma methodologies, basic short cycle improvement programs, and KPI and metric reporting is desirable. Experience building reports using Tableau, Power BI, or comparable software desirable. Experience and personal discipline to successfully manage multiple, complex, concurrent projects; can meet deadlines with competing demands, and responsibilities in a fast-paced work environment Demonstrated ability to communicate clearly, concisely and simply with senior leaders and external partners/clients. Positive, team-focused, and customer-service oriented.
Responsibilities	Utilizing critical thinking and strong problem-solving techniques, research and identify operational challenges and opportunities for improvement for the division. Utilize statistical modeling, data analysis, forecasting, for assessment and strategizing. Generate and analyze operational performance reports using MS Office Suite tools (MS Excel, pivot tables etc.) Engage, co-lead and direct division project teams to initiate and facilitate division projects. Develop project timelines and manage deadlines. Provide project updates at regularly established intervals. Work closely with the division’s Communications Manager to create university-branded metrics and reports suitable for presentation to division leadership, University senior leadership, and Board of Trustees. Serve as primary point of contact on division projects. Facilitate coordination and communication between and within project teams and partners, ensuring everyone is aligned. Create project spaces in Microsoft Teams that allow for effective communication. When necessary, collaborate with university partners to facilitate continuous improvement culture ideals. Monitor progress and initiate adjustments as needed. Provide continuous updates to leadership team, utilizing analytical data support as reference. Demonstrating fluent cultural competency in a diverse environment, partner with the Division’s Training Specialist to lead recommended operational changes, including training employees at all levels on new procedures, systems, and policies. Other duties as assigned.
Physical Requirements	Not Applicable
Tools/Equipment	Not Applicable
Application Instructions	In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University	Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience. The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area	Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement	Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans	Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Diverse and Inclusive Campus Community	Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.
Quick Link	https://www.sujobopps.com/postings/107128
Job Posting Date	10/29/2024
Application Deadline
Full Consideration By
Job Category	Staff
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* How did you first find out about this position?
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