HR Shared Services Representative @ Syracuse University

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HR Shared Services Representative

Syracuse University

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People & HR

USD 19.5-21.63 / hour

Posted on Aug 22, 2025

Posting Details

Job #	042074
Department Code	19002-7220
Department	Office of Human Resources
Job Title	HR Shared Services Representative
Location	Syracuse, NY
Pay Range	$19.50 - $21.63 Per Hour
Pay Determination	Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level	S4
FLSA Status	Non-exempt
Hours	This position is performed on our campus during core business hours between 8:30am-5:00pm during the academic year, 8:00am-4:30pm during the summer. Flexible work arrangements are considered upon successful completion of training of core job functions. Hours may vary based on operational needs.
Job Type	Full-time
Campus	Syracuse, NY
Unionized Position Code	Not Applicable
Job Description	Syracuse University’s Office of Human Resource’s Human is seeking a service-oriented professional to join our team of HR generalists. Our HR Shared Services team consists of 18 employees and is responsible for assisting almost 7,500 staff and faculty. The HR Shared Services Representative is our campus community’s first point of contact for various HR needs. The HR Shared Services Representative will assist in the communication and administration of extensive HR policies, employee benefits, and systems support to the campus community including internal HR stakeholders. Communication with employees is primarily by phone or email with the goal of providing the highest quality of service and accuracy in a timely manner. This position is responsible for performing the duties and responsibilities under general supervision and instruction. What We Offer: Progressive flexible work arrangements and a generous paid leave program including 2 weeks of vacation, 2 personal days, 2 floating holidays, and other paid holidays. For more information regarding the Holiday Schedule, click here. Comprehensive health, dental, and vision insurance coverages Additional 10% of regular pay added to a 403b retirement plan for you after one year of service Impressive tuition benefits including employee and dependent tuition programs Learn more about our benefits by clicking on here
Education and Experience	Bachelor’s degree preferred. An equivalent combination of education and experience will be considered. Specialized knowledge in Benefits, HR Information Systems and compensation is preferred.
Skills and Knowledge	We are looking for an organized, collaborative, and detail-oriented team player that is committed to delivering unparalleled service. In addition, you will have: Excellent attention to detail and organizational skills. Highly proficient with MS Office Products and technology tools. Experience with HRIS and Payroll systems. Proven experience working with data, running queries and reports preferred. Strong communication and people skills. Attentive and demonstrate sound judgment. Provide exceptional service and manage multiple priorities by leveraging a variety of systems and tools. Demonstrate aptitude to work independently and collaboratively as a member of a team. Work effectively with a diverse group of people including faculty, staff, and students Project a professional image and demonstrate the propensity to diplomatically manage a wide variety of scenarios. Possess efficient work habits such as: meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others.
Responsibilities	In this role, you will provide specialized assistance to a variety of employee inquiries, identify issues, and escalate as needed. Additionally, you will perform the following: Administrative Support Provide benefit administration including new employee benefit onboarding, assist with benefit changes using HRIS and vendor portals, respond to employee questions, family status changes and ensure the employee provides proper documentation. Assist employees with in-depth and sensitive concerns regarding HR related benefits. Ensure compliance with university polices as well as federal and state regulations. Communication Support Respond to and resolve inbound calls, emails, and walk-ins from both internal and external customers Utilize HR systems and tools to effectively communicate HR data, policies, and procedures to the campus community and HR stakeholders and leadership. Distribute action items and escalates complex issues, as needed, to Tier II or Senior Advisor. Transactional Support Review, verify, and enter data to Syracuse University Human Resources information systems. Process changes to employee data, benefits, and compensation. Review and analyze HR data for accuracy and compliance purposes. Research and Audit Support Retrieve data from the HRIS or other reporting tools Perform audits for federal and legal compliance as well as University policies, procedures, and eligibility (compensation, system, benefit plans, pay notices, I-9, social security, etc.). Continuous evaluation and monitoring of audits in search of opportunities for process improvements and efficiencies.
Physical Requirements	Not Applicable
Tools/Equipment	Not Applicable
Application Instructions	In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University	Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience. The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area	Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement	Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans	Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community	Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.
Quick Link	https://www.sujobopps.com/postings/110261
Job Posting Date	07/21/2025
Application Deadline
Full Consideration By
Job Category	Staff
Message to Applicants

Applicant Documents

Required Documents

Resume/CV
Cover Letter

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

* How did you first find out about this position?
- sujobopps.com (Syracuse University Online Employment website)
- Syracuse University HR Recruiter
- Virtual Career Fair (via NYS Department of Labor)
- SUNY EOC (Equal Opportunity Center)
- Women’s Opportunity Center
- Jubilee Homes
- Syracuse Northeast Community Center
- Interfaith Works
- JobPlus
- Syracuse.com
- Chronicle of Higher Education
- HigherEdJobs.com
- HERC (HERC Higher Ed Recruitment Consortium)
- InsideHigherEd.com
- Indeed.com
- DiverseEducation.com (Diverse Issues in Higher Education website)
- LinkedIn Job Posting
- Facebook
- Job Fair
- Search Firm
- Referred by an SU Employee
- Other
If "other", please describe how you first found out about this position.
(Open Ended Question)