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Case Manager

Syracuse University

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USD 62,400-62,400 / year

Posted on Aug 30, 2025

Posting Details

Job #	042210
Department Code	40112-1132
Department	Student Experience
Job Title	Case Manager
Location	Syracuse, NY
Pay Range	$62,400
Pay Determination	Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level	S4
FLSA Status	Exempt
Hours	Standard University business hours: 8:30am – 5:00pm (academic year) 8:00am – 4:30pm (summer) Hours may vary based on operational needs. May include being on call nights and weekends as needed.
Job Type	Full-time
Campus	Syracuse, NY
Unionized Position Code	Not Applicable
Job Description	The Student Outreach and Support (SOS) Case Manager serves as a key non-clinical resource for students navigating personal, academic, and social challenges that may impact their college experience. Utilizing a strengths-based approach, the Case Manager conducts individualized assessments, provides targeted interventions, and coordinates services to help students overcome barriers to success and enhance their overall well-being. Exercising independent judgment, the Case Manager collaborates closely with the Director of SOS, faculty, staff, parents, and other campus community members to develop and implement supportive plans tailored to each student’s needs. Reporting to the Dean of Students and working in partnership with health services, counseling, academic advising, and other departments, this role ensures students receive compassionate, coordinated, and comprehensive support. The Case Manager supports student well-being and success by coordinating care plans, managing student referrals, and leading support initiatives.
Education and Experience	Master’s degree in Higher Education, Counseling, Social Work, Student Affairs, or a related field preferred. At least 2 years of experience in a college, counseling, or young adult support setting, or an equivalent combination of education and experience. Experience working with students facing mental health challenges, disabilities, and diverse identities.
Skills and Knowledge	Strong understanding of higher education systems, student development theory, and case management best practices. Demonstrated ability to manage sensitive and confidential situations with professionalism and discretion. Skilled in holistic assessment, crisis response, and trauma-informed care, including support for students navigating Title IX, hospitalization, or behavioral concerns. Proficient in documentation, reporting, and use of case management systems (e.g., Maxient). Excellent interpersonal, written, and verbal communication skills; able to build trust while maintaining appropriate boundaries. Capable of managing multiple priorities independently and collaboratively within interdisciplinary teams. Experience with transition planning and coordination of non-clinical case management services, including connecting students to campus and community-based support resources to promote academic and personal success. Comfortable engaging with parents and families in a collegiate context. Flexible, resilient, and committed to inclusive, student-centered care in a dynamic campus environment.
Responsibilities	Serve as the primary case manager for students facing complex challenges, including health concerns, financial hardship, family disruptions, and transitional issues. Provide individualized support and crisis intervention for students in distress, including those impacted by trauma, hospitalization, victimization, and other barriers to success. Conduct holistic assessments, develop care/action plans, coordinate follow-ups, and manage related processes such as leaves of absence, readmission, and absence notifications. Monitor high-risk cases (e.g., suicidal ideation, substance use, serious mental health concerns), adjusting interventions as needed in collaboration with campus partners. Maintain accurate, confidential documentation in Maxient, ensuring compliance with FERPA, HIPAA, institutional policies, and nonclinical case management best practices. Support the SOS office by managing the online case system, tracking referrals, and documenting sensitive information with discretion and professionalism. Assist in the development and implementation of departmental policies and procedures including but not limited to outreach and education, campus wellness initiatives, departmental publications, and social media. Establish and foster relationships with campus partners within Student Experience and across the University community to establish ongoing collaborations for the early identification and intervention with at-risk students or students in distress. Provide support as instructed by the Director or the Associate Vice President and Dean of Students and/or other leadership in responding to campus crises. Serve as a liaison between students, faculty, staff, and families (when appropriate) to support student care, recovery, and academic continuity. Maintain communication with referrers and coordinate with relevant campus offices and resources to ensure comprehensive student support. Connect students with appropriate campus and community services to address academic, personal, and health-related needs. Oversee and track student leaves of absence and return-to-campus plans, ensuring all requirements are met and documented. Build and maintain collaborative relationships across the university to support early identification and proactive intervention for students in distress or at risk. Support campus crisis response as directed, including on-call duties during nights and weekends. Participate and share pertinent information to the Associate Vice President and Dean of Students and in Behavioral Consultation Committee, and Student Outreach Case Review meetings. Occasionally represent SOS and university-wide committees relevant to the role.
Physical Requirements	Not Applicable
Tools/Equipment	Not Applicable
Application Instructions	In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University	Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience. The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area	Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement	Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans	Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community	Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.
Quick Link	https://www.sujobopps.com/postings/110775
Job Posting Date	08/29/2025
Application Deadline
Full Consideration By
Job Category	Staff
Message to Applicants

Applicant Documents

Required Documents

Resume/CV
Cover Letter

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

* How did you first find out about this position?
- sujobopps.com (Syracuse University Online Employment website)
- Syracuse University HR Recruiter
- Virtual Career Fair (via NYS Department of Labor)
- SUNY EOC (Equal Opportunity Center)
- Women’s Opportunity Center
- Jubilee Homes
- Syracuse Northeast Community Center
- Interfaith Works
- JobPlus
- Syracuse.com
- Chronicle of Higher Education
- HigherEdJobs.com
- HERC (HERC Higher Ed Recruitment Consortium)
- InsideHigherEd.com
- Indeed.com
- DiverseEducation.com (Diverse Issues in Higher Education website)
- LinkedIn Job Posting
- Facebook
- Job Fair
- Search Firm
- Referred by an SU Employee
- Other
* If "other", please describe how you first found out about this position.
(Open Ended Question)
* If offered the position, how many weeks from the offer date would you need before you could begin?
(Open Ended Question)