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National Accounts Service Administrator
Thompson and Johnson Equipment
East Syracuse, NY, USA
USD 49k-56k / year
Posted on Jan 29, 2026
Thompson & Johnson Equipment is a growing third-generation family-owned material handling equipment business that services customers in Upstate NY with locations in Syracuse, Schenectady, Binghamton and Horseheads. We are the authorized dealer for the #1 and #2 forklift lines in the industry respectively; Toyota and Crown. Our employees have an average tenure of 10+ years.
Our culture is loyalty, friendliness, teamwork and fun!
Our culture is loyalty, friendliness, teamwork and fun!
Seeking an energetic full time National Accounts Service Admin to join our growing team.
Salary Range: $49,000 - $56,000 Annual Salary DOE
We offer our employees a wide range of benefits such as:
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Who we are looking for:
A key supporter to the service operations, coordinator of national accounts and OEM service claim activity providing a positive experience for both internal teams and national account customers.
Some responsibilities include:
- Process national account invoices, review and research work orders
- Follow up with OEM for approvals and release for payment
- Work with service depts to research and make adjustments to work orders
- Work with AP to resolve payment issues
- Track claims status and close out work orders
- Coordinate with service dept on repairs and PM services, assist the Aftermarket team on procedures, work with Service Writers to process quotes of PM services and breakdown calls
- Answer phone calls, emails, OEM Portal service requests, open work orders for service work, assist dispatchers with scheduling road work and trucking when needed
Knowledge/Skills/Abilities:
Ability to communicate effectively, multi-task in a fast paced environment, develop an maintain recordkeeping systems and procedures, format and input information, calculate numbers and create spreadsheets, send/receive emails, post information to database or spreadsheet, excellent attention to detail.
Qualification Standards:
High school diploma or equivalent and proficiency and experience with data entry and use of word-processing and spreadsheet software is required.
1-3 years of service dept experience is preferred
Customer service experience and familiarity with Microsoft Office is also preferred
Prerequisites:
Profile Assessment and illegal drug substance testing.
Thompson & Johnson is an Equal Opportunity/Affirmative Action Employer, (M/F/D/V).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.