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Member Service Representative - Norwich, NY +
Visions Federal Credit Union
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Posted 6+ months ago
About Us
We're in the business of people helping people and you can help us change lives just by working here. Whether it’s helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time – you have an impact on their lives just by working here, no matter what your position may be.
Work with us – and be part of something bigger than banking.
In exchange for your time and talents, we offer generous benefits. After all, you make us awesome, so we take care of you with things like…
- Pension Plan, 401k Plan, and 401k matching contributions
- Excellent health benefits
- Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
- More than ten paid holidays per year
- Wellness program
- Tuition reimbursement
- Student loan repayment
- Employee recognition program
- Educational incentives
...and more!
At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, regardless of race, ethnicity, gender, and any other differences. We strive to celebrate the diversity of our employees, as they are part of the fabric of this great credit union.
Title of Position: Member Service Representative
Position Type: Part-Time Plus (30 hours/week). Expected hours are Monday 8:30AM - 5:30PM, Tuesday 8:15AM - 5:30PM, Friday 8:15AM - 5:30PM, and Saturday 8:30AM - 12:30PM. With some flexibility for weekday shifts.
Compensation Range: $18.00/hr. - $ 22.00/hr. *Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills*
Location: Position is on-site at our Norwich Branch which is located at 5411 State Highway 12.
Responsibilities/Duties:
- The focus is delivering exceptional service to our members while facilitating various transactions with precision and efficiency.
- Serving as a frontline representative of the organization, you uphold the highest standards of professionalism, focusing on creating a positive member centric experience.
- Requires strong communication skills and attention to detail.
Minimum Qualifications & Experience:
- High school diploma with 1-3 years of related experience.
- Proficient in the Microsoft Office Suite programs.
- Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc.
- Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience
Preferred Qualifications & Experience:
- An associate degree preferred.
- Previous customer service or sales experience.
We're more than banking. You can be, too. #ClaimYourSeat