Companies you'll love to work for
Search Central New York jobs and find the career you were made for
Quality Manager
WestRock
Quality Assurance
camillus, ny, usa
USD 83,250-138,750 / year
Posted on Feb 3, 2026
General Information
Job ID
ATR58411
Posting Job Title
Quality Manager
Locations
NY Camillus
Employment Type
Full Time
Date Posted
30-Jan-2026
Relocation Support
No
Description & Requirements
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
The Opportunity:
The Quality Manager ensures that quality standards are met and maintained by understanding, implementing and enforcing Customer, Regulatory, and Smurfit WestRock processes, policies, and procedures. The Quality Manager will also be accountable for internal and external quality complaint resolution, execution of audits, and ensuring efficient and smooth operations within the production facility.
How you will impact Smurfit WestRock:
- Coordinate testing and measurement program to validate capability and customer specifications are being met
- Develop, collect, and report performance metrics to senior management, including defects, quality returns, and scrap data
- Utilize the Customer Issues System (CIS) for data collection and analysis to drive continuous improvement activities
- Lead and monitor CAR (Corrective Action Request) and Root Cause Corrective Action (RCCA) activities for systemic issues to ensure robust product and process improvements
- Plan, lead, and measure process and voice of customer performance and quality system effectiveness and make adjustments in strategy and/or procedures as needed
- Conduct internal quality audits to oversee inspections of raw materials, materials in process, and finished products
- Develop and facilitate a cohesive team environment which builds confidence and strong morale among inspection personnel and manufacturing support personnel
- Train and manage the activities of quality control personnel engaged in the inspection and testing of work-in-process and finished products to ensure continuous control of materials and products and consistency in the interpretation of quality requirements
- Manage, coach, and develop the quality team and promote a positive quality culture throughout the facility by establishing efficient systems and processes
- Partner with operating staff to establish procedures, standards, and systems and monitor an associated feedback loop that ensures error prevention
What you need to succeed:
- High School diploma or G.E.D., Required, Bachelor’s degree - Required
- 3+ years of corrugated box plant experience in a quality and/or leadership role.
- Working knowledge of mechanical inspection methods and tools
- Solid understanding of and experience in quality assurance, delivery excellence, data analysis and development of business insights
- Demonstrated expertise in process management to ensure production efficiency
- Ability to respond quickly to changing demands, process, and updated information
- Demonstrated quality process understanding and continuous improvement such as Six Sigma certification
- Possess excellent communication skills and ability to interact across all levels of the organization and accomplish organizational goals
- Possess exceptional organizational and program management skills
- Ability to guide team with sound decision-making through rational, balanced judgment
- Establish a course of action for self and/or others to accomplish a specific planning goal
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
The salary range for this position is $83,250.00 - $138,750.00, depending on your role, level, and location. The range listed is also the expected pay for roles in Illinois and Colorado. The benefits for this role include short-term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable state/local law, 10 days of paid vacation, and 11 days of paid holidays, subject to annual change. Your pay will be based on factors such as your skills, experience, and education. To learn more about this posting, please contact your recruiter during the hiring process. You may apply online at Smurfit Westrock External Careers and the application window is expected to close by 23-Apr-2026.